At a Glance
- Tasks: Build long-term client partnerships and deliver exceptional customer experiences.
- Company: Fast-growing business redefining customer experience in commercial property.
- Benefits: Competitive salary, hybrid work, equity scheme, and 28 days leave.
- Other info: Dynamic environment with genuine career progression opportunities.
- Why this job: Influence the customer journey and drive meaningful client relationships.
- Qualifications: 3+ years in Client Success or Account Management with strong relationship skills.
Do you thrive on building long-term client partnerships rather than simply managing accounts? We're exclusively representing an innovative and fast-growing business that's redefining customer experience within the commercial property sector. They're looking for an experienced client-facing professional who combines exceptional relationship management with commercial awareness, strategic thinking and the confidence to influence senior stakeholders. This isn't a traditional account management role. You'll become the trusted partner for a portfolio of high-value clients, ensuring an exceptional experience while identifying opportunities to strengthen relationships, improve retention and support future business growth.
The Opportunity
Working closely with operational and commercial teams, you'll take ownership of a portfolio of key accounts, becoming the first point of contact for strategic client relationships. Success in this role comes from anticipating client needs before they arise, solving problems proactively, influencing internal teams and creating long-term partnerships that generate measurable commercial value. You'll enjoy working in a fast-paced, entrepreneurial environment where autonomy is encouraged and excellent judgement is valued.
Key Responsibilities
- Build trusted relationships with multiple client stakeholders across your portfolio.
- Deliver an exceptional end-to-end client experience.
- Drive customer satisfaction, retention and long-term account growth.
- Identify commercial opportunities including upselling and cross-selling additional services.
- Work collaboratively with operational teams to resolve issues quickly and effectively.
- Confidently manage escalations and complex client situations.
- Monitor client health, engagement and performance against key KPIs.
- Maintain accurate CRM records and account plans.
- Act as the voice of the customer internally, influencing service improvements.
About You
We're looking for someone who has experience managing high-value client relationships where service excellence and commercial outcomes are equally important. You'll likely come from sectors such as:
- Flexible Workspace
- Commercial Property
- Hospitality
- PropTech
- Facilities Management
- Premium Customer Success
- Workplace Experience
You’ll bring:
- 3+ years' experience in Client Success, Customer Success, Account Management or Client Partnerships.
- A proven track record of managing complex client relationships.
- Experience working with senior stakeholders.
- Strong commercial awareness with experience identifying revenue opportunities.
- Excellent judgement and the confidence to make decisions independently.
- Outstanding communication and relationship-building skills.
- A naturally proactive mindset with exceptional organisational skills.
- The ability to prioritise effectively in a fast-moving environment.
We'd love to speak to people who have experience in:
- Client Success
- Customer Success
- Enterprise Account Management
- Commercial Property
- Flexible Workspace
- Serviced Offices
- Hospitality
- Workplace Experience
- Premium B2B Service Delivery
What's on Offer
- Competitive salary of £44,000–£59,000
- Hybrid working
- Equity/long-term incentive scheme
- 28 days annual leave plus bank holidays
- Enhanced parental leave
- Wellbeing benefits
- Season ticket loan
- Cycle to Work scheme
- Regular company socials
- Genuine career progression within a rapidly growing organisation
If you're looking for a role where you'll have genuine influence over the customer journey, build meaningful client partnerships and play a key role in a growing business, we'd love to hear from you.
Client Success Manager employer: TRC London Ltd
Join an innovative and fast-growing company in Central London as a Client Success Manager, where you'll thrive in a dynamic, hybrid work environment that values autonomy and excellent judgement. With competitive salaries, exceptional benefits including equity schemes, and a strong focus on employee growth and wellbeing, this role offers the chance to build meaningful client partnerships and influence the customer journey in a rapidly evolving sector. Experience a supportive culture that encourages collaboration and celebrates success, making it an ideal place for professionals looking to make a significant impact.
