At a Glance
- Tasks: Build long-term client partnerships and deliver exceptional customer experiences.
- Company: Fast-growing business redefining customer experience in commercial property.
- Benefits: Competitive salary, hybrid work, equity scheme, and 28 days leave.
- Other info: Dynamic environment with genuine career progression opportunities.
- Why this job: Influence the customer journey and drive meaningful client relationships.
- Qualifications: 3+ years in Client Success or Account Management with strong relationship skills.
Do you thrive on building long-term client partnerships rather than simply managing accounts? We're exclusively representing an innovative and fast-growing business that's redefining customer experience within the commercial property sector. They're looking for an experienced client-facing professional who combines exceptional relationship management with commercial awareness, strategic thinking and the confidence to influence senior stakeholders. This isn't a traditional account management role. You'll become the trusted partner for a portfolio of high-value clients, ensuring an exceptional experience while identifying opportunities to strengthen relationships, improve retention and support future business growth.
The Opportunity
Working closely with operational and commercial teams, you'll take ownership of a portfolio of key accounts, becoming the first point of contact for strategic client relationships. Success in this role comes from anticipating client needs before they arise, solving problems proactively, influencing internal teams and creating long-term partnerships that generate measurable commercial value. You'll enjoy working in a fast-paced, entrepreneurial environment where autonomy is encouraged and excellent judgement is valued.
Key Responsibilities
- Build trusted relationships with multiple client stakeholders across your portfolio.
- Deliver an exceptional end-to-end client experience.
- Drive customer satisfaction, retention and long-term account growth.
- Identify commercial opportunities including upselling and cross-selling additional services.
- Work collaboratively with operational teams to resolve issues quickly and effectively.
- Confidently manage escalations and complex client situations.
- Monitor client health, engagement and performance against key KPIs.
- Maintain accurate CRM records and account plans.
- Act as the voice of the customer internally, influencing service improvements.
About You
We're looking for someone who has experience managing high-value client relationships where service excellence and commercial outcomes are equally important. You'll likely come from sectors such as:
- Flexible Workspace
- Commercial Property
- Hospitality
- PropTech
- Facilities Management
- Premium Customer Success
- Workplace Experience
You’ll bring:
- 3+ years' experience in Client Success, Customer Success, Account Management or Client Partnerships.
- A proven track record of managing complex client relationships.
- Experience working with senior stakeholders.
- Strong commercial awareness with experience identifying revenue opportunities.
- Excellent judgement and the confidence to make decisions independently.
- Outstanding communication and relationship-building skills.
- A naturally proactive mindset with exceptional organisational skills.
- The ability to prioritise effectively in a fast-moving environment.
We'd love to speak to people who have experience in:
- Client Success
- Customer Success
- Enterprise Account Management
- Commercial Property
- Flexible Workspace
- Serviced Offices
- Hospitality
- Workplace Experience
- Premium B2B Service Delivery
What's on Offer
- Competitive salary of £44,000–£59,000
- Hybrid working
- Equity/long-term incentive scheme
- 28 days annual leave plus bank holidays
- Enhanced parental leave
- Wellbeing benefits
- Season ticket loan
- Cycle to Work scheme
- Regular company socials
- Genuine career progression within a rapidly growing organisation
If you're looking for a role where you'll have genuine influence over the customer journey, build meaningful client partnerships and play a key role in a growing business, we'd love to hear from you.
Client Success Manager employer: TRC London Ltd
Join an innovative and fast-growing company in Central London as a Client Success Manager, where you'll thrive in a dynamic, hybrid work environment that values autonomy and excellent judgement. With competitive salaries, exceptional benefits including equity schemes, and a strong focus on employee growth and wellbeing, this role offers the chance to build meaningful client partnerships and influence the customer journey in a rapidly evolving sector. Experience a supportive culture that encourages collaboration and celebrates success, making it an ideal place for professionals looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TRC London Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TRC London Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TRC London Ltd:Your cover letter is your chance to shine! Tell us why you want to work at TRC London Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TRC London Ltd!
How to prepare for a job interview at TRC London Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
