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For Companies At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery.
- Company: Join TRC Companies, a leader in innovative engineering solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Be the key contact for clients and drive impactful service improvements.
- Qualifications: Experience in service delivery and strong communication skills required.
- Other info: Dynamic role with a focus on collaboration and customer satisfaction.
The predicted salary is between 36000 - 60000 ÂŁ per year.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow‑through of an industry leader.
The Service Delivery Manager (SDM) is a key role responsible for ensuring the successful delivery of services to our customers. The SDM will act as the primary point of contact for several customer accounts, ensuring their satisfaction, resolving escalations, and maintaining strong relationships. This role requires a proactive individual who can collaborate with internal teams, manage complex projects, and provide strategic input to ensure customer success and business growth.
Responsibilities- Customer Relationship Management: Own and manage relationships with multiple customers, acting as the primary point of contact for service delivery.
- Customer Relationship Management: Serve as an escalation point for customer concerns, ensuring timely resolution and customer satisfaction.
- Customer Relationship Management: Proactively engage with customers to understand their needs, expectations, and feedback, ensuring services align with their business goals.
- Customer Relationship Management: Represent customers when working with software vendors to ensure their needs are met and issues are resolved.
- Service Delivery Coordination: Collaborate with Technical Specialists and the Support Desk team to ensure seamless service delivery and issue resolution.
- Service Delivery Coordination: Oversee the delivery of services to meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Service Delivery Coordination: Provide project management support to Technical Specialists for complex projects, upgrades, and implementations.
- Service Delivery Coordination: Ensure project milestones are met, risks are mitigated, and deliverables are completed on time and within budget.
- Customer Reporting And Meetings: Facilitate weekly customer progress meetings, ensuring actions are planned, tracked, and completed effectively.
- Customer Reporting And Meetings: Prepare and deliver monthly Service Review Reports, providing insights into service performance, issues, improvements and support tickets statistics.
- Customer Reporting And Meetings: Lead and chair Service Review Meetings with customers to discuss performance, updates, and future plans.
- Forecasting And Planning: Contribute to resource and revenue forecasting for assigned customer accounts, ensuring the delivery is within budget.
- Forecasting And Planning: Identify opportunities for service improvements and additional revenue streams within customer accounts.
- Proven experience in a Service Delivery Manager or similar customer‑facing role.
- Strong understanding of IT service management principles and practices. ITIL certification or equivalent knowledge of IT service management frameworks.
- Excellent relationship management and communication skills, with the ability to build trust and rapport with customers.
- Experience in project management, including planning, execution, and risk management.
- Analytical skills to prepare and interpret customer reports and forecasts.
- Ability to manage multiple priorities and work effectively under pressure.
- Familiarity with software vendor management and working with third‑party providers.
- Experience in resource and revenue forecasting.
- Customer‑focused mindset with a commitment to delivering exceptional service.
- Strong problem‑solving and decision‑making skills.
- Proactive and results‑oriented approach to managing tasks and responsibilities.
- Excellent organisational and time management skills.
- Collaborative team member with the ability to work across teams and with external stakeholders.
TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.
London, England, United Kingdom
Service Delivery Manager in London employer: Trc Companies, Inc.
Contact Detail:
Trc Companies, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by researching TRC Companies, Inc. and understanding their service delivery approach. Tailor your answers to show how your experience aligns with their needs, especially in customer relationship management and project coordination.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you’ve successfully resolved customer issues or improved service delivery. This will demonstrate your proactive mindset and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining TRC and contributing to their innovative solutions.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in customer relationship management and project management, as these are key for us at TRC. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your understanding of IT service management principles and how you can contribute to our innovative solutions at TRC.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We love proactive individuals who can manage complex projects and resolve customer concerns effectively. Share examples of challenges you've overcome in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our team at TRC!
How to prepare for a job interview at Trc Companies, Inc.
✨Know Your Customers
Before the interview, research TRC Companies and their customer base. Understand their services and how they align with customer needs. This will help you demonstrate your ability to manage relationships effectively and show that you're proactive about customer satisfaction.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of projects you've managed in the past. Highlight your experience with planning, execution, and risk management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to resolve customer issues or improve service delivery. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Collaborative Spirit
As a Service Delivery Manager, you'll need to work closely with various teams. Be prepared to discuss how you've successfully collaborated with others in previous roles. Emphasise your communication skills and your ability to build rapport with both customers and internal stakeholders.
