Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support daily office operations and manage visitor interactions.
- Company: Join Trayport, a dynamic workplace focused on community and collaboration.
- Benefits: Enjoy a vibrant work culture with social events and team celebrations.
- Why this job: Be the heartbeat of the office, making it a great place to work.
- Qualifications: Strong communication skills and a knack for multitasking are essential.
- Other info: Perfect for those who love a fast-paced, engaging environment.
The predicted salary is between 28800 - 43200 £ per year.
The Workplace Administrator is fundamental to the efficient daily running of the office. It’s also a key role in helping to make Trayport a great place to work. Working as part of the People team, requiring someone who can prioritise and manage multiple things at once.
Responsibilities
- Office Administration
- Answering all incoming calls and escalating to the relevant individual/department
- First point of contact for all visitors (internal and external)
- Welcoming at front desk
- Office Tour
- Access pass set up (if applicable)
- Timely communications on chat channels of guests and visitors and supporting our client team with room booking for client visits
- Ensure office is fit for purpose and well equipped (meeting rooms, kitchen, stationary room, stock management)
- Arranging couriers, taxis, food orders
- Open post on a daily basis and escalate to the relevant stakeholders
- Manage all issues and complaints from staff regarding facilities and escalate in a timely manner
- Proactively suggest and implement ways we can improve the office environment and functionality
Trayport Community
- Help coordinate company community events and celebrations (socials, functions, birthdays, farewells, company meetings)
- Coordinating the London office community calendar - public holidays, location specific celebrations, monthly massages
- Ensuring smooth onboarding process for all new joiners (induction set up, access to the office, lockers & equipment, welcome messages, relevant community group chats)
The Person
- Well presented with a professional manner
- High attention to detail
- Punctual
- Outstanding communication skills – both verbal and written
- Excellent relationship building skills
- Highly organised and able to multitask, prioritise and use initiative
- Exceptionally reliable
- Able to ‘muck in’ and get involved in a variety of administrative tasks
Office and Complaints Support Assistant employer: Trayport
Contact Detail:
Trayport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office and Complaints Support Assistant
✨Tip Number 1
Familiarise yourself with the company culture at Trayport. Understanding their values and how they operate will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, as this role requires outstanding verbal and written abilities. Engage in conversations with friends or family about office administration topics to build your confidence and fluency.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in previous roles. Being able to demonstrate your organisational skills and ability to prioritise will be crucial in impressing the hiring team.
✨Tip Number 4
Show your enthusiasm for community involvement by researching past events at Trayport. Be ready to discuss ideas for future community activities during your interview, highlighting your proactive approach to enhancing the workplace environment.
We think you need these skills to ace Office and Complaints Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office administration and customer service. Emphasise skills like communication, organisation, and multitasking, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description and explain how your skills and experiences make you a great fit.
Highlight Relevant Skills: In your application, focus on your attention to detail, reliability, and ability to manage multiple tasks. Provide examples of how you've successfully handled similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Trayport
✨Showcase Your Organisational Skills
As an Office and Complaints Support Assistant, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully prioritised tasks or improved office processes.
✨Emphasise Communication Abilities
Outstanding communication skills are crucial for this role. Be ready to discuss how you've effectively communicated with colleagues and clients in previous positions, and consider practising common interview questions that assess your verbal and written communication.
✨Demonstrate Attention to Detail
This position requires a high level of attention to detail. During the interview, mention specific instances where your meticulous nature helped prevent issues or improved outcomes, such as managing office supplies or handling complaints.
✨Be Prepared to Discuss Teamwork
Since you'll be part of the People team, it's important to show that you can work well with others. Share examples of how you've collaborated on projects or contributed to a positive team environment, especially in organising events or supporting new joiners.
