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- Tasks: Support aviation clients by resolving technical issues and delivering top-notch customer service.
- Company: Join Trax, a dynamic team in the aviation tech industry.
- Benefits: Fully remote work, competitive salary, and opportunities for travel.
- Why this job: Be a key player in aviation tech, making a real difference for customers.
- Qualifications: Bachelor’s degree in Aviation or related field with relevant experience.
- Other info: Collaborative environment with excellent growth potential and travel opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Trax is hiring a Product Specialist to join our growing team in London, England. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product. The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems. The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
Key Responsibilities
- Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)
- Identify, research and resolve technical and software problems
- Track and monitor customer issues to ensure a timely response and resolution
- Liaison with our Development Department to document customer specifications
- Test software program modifications and resolutions to report technical problems
- Liaison with Technical Writing Department to develop documentation of new program features
- Customer training (on-site or at Trax location)
- On-call service for customer emergencies
- Manage and coordinate customer projects - oversee implementations with support of our corporate team
- Ability to take on customer implementation projects to ensure smooth delivery of Trax products and services
- Other duties as assigned
Qualifications
- Bachelor’s Degree in Aviation, Business or related field and at least 3-5 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations
- Must have experience working with Trax or similar related aviation maintenance software
- Proficiency in the English language with ability to speak multiple languages, preferred
- Outstanding Communication skills – both verbal and written
- Must have excellent communication, teamwork and problem-solving skills
- Excellent customer service skills, with ability to deescalate issues and provide solutions for customers
- Attention to customer issues with a sense of urgency to resolve and close to ensure business continuity for customers
Other requirements
This position requires 50%+ of domestic and international travel.
Product Support Specialist - Aviation IT (London) employer: Trax USA Corp
Contact Detail:
Trax USA Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist - Aviation IT (London)
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation industry, especially those who work with software or technical records. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss how your experience aligns with their needs. Use specific examples from your past roles to demonstrate your problem-solving abilities and customer service skills.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It gives us a better sense of your commitment and enthusiasm for the role.
We think you need these skills to ace Product Support Specialist - Aviation IT (London)
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the aviation field and the specific skills mentioned in the job description. Highlight your experience with Technical Records, Engineering, or Software Implementation in your application to show us you're the right fit.
Tailor Your Application: Don’t just send a generic CV and cover letter! Customise them to reflect how your skills and experiences align with the role of Product Support Specialist. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use professional language but keep it friendly – we love a good chat at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trax USA Corp
✨Know Your Aviation Stuff
Make sure you brush up on your knowledge of aviation, especially in areas like Technical Records and Maintenance. Familiarise yourself with Trax or similar software, as this will show that you're serious about the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising between customers and programming teams, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex technical issues in the past, as this will demonstrate your ability to bridge gaps effectively.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've resolved technical problems or provided excellent customer service. Be ready to discuss these during the interview, as they’ll want to see how you handle challenges and ensure customer satisfaction.
✨Get Ready for Teamwork Questions
This position is all about collaboration, so expect questions about working in teams. Reflect on your past experiences and be prepared to share how you’ve contributed to team success, especially in high-pressure situations.
