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- Tasks: Support airline customers by resolving technical issues and providing excellent service.
- Company: Join Trax, a collaborative tech company in the aviation industry.
- Benefits: Fully remote work, competitive salary, and opportunities for travel.
- Why this job: Make a real impact in aviation while developing your skills in a dynamic environment.
- Qualifications: Bachelor’s degree in Aviation or related field with relevant experience.
- Other info: Exciting career growth with a focus on teamwork and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Trax is hiring a Product Specialist to join our growing team in London, England. This position requires a firm understanding of the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementation to effectively contribute to the training and management of our product.
The Product Specialist is responsible for learning our products, assisting in the development of documentation, conducting training, resolving technical and software problems and delivering excellent customer service. Trax is a highly collaborative environment where Product Specialists work very closely with other team members and clients to solve problems. The Product Specialist will frequently communicate and work alongside our Programming teams, QA, Technical Writing & IT. The role involves excellent communication and technical skills to act as a liaison between our Programming Department and our Airline Customers.
Key Responsibilities- Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function)
- Identify, research and resolve technical and software problems
- Track and monitor customer issues to ensure a timely response and resolution
- Liaison with our Development Department to document customer specifications
- Test software program modifications and resolutions to report technical problems
- Liaison with Technical Writing Department to develop documentation of new program features
- Customer training (on-site or at Trax location)
- On-call service for customer emergencies
- Manage and coordinate customer projects - oversee implementations with support of our corporate team
- Ability to take on customer implementation projects to ensure smooth delivery of Trax products and services
- Other duties as assigned
- Bachelor’s Degree in Aviation, Business or related field and at least 3-5 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations
- Must have experience working with Trax or similar related aviation maintenance software
- Proficiency in the English language with ability to speak multiple languages, preferred
- Outstanding Communication skills – both verbal and written
- Must have excellent communication, teamwork and problem-solving skills
- Excellent customer service skills, with ability to deescalate issues and provide solutions for customers
- Attention to customer issues with a sense of urgency to resolve and close to ensure business continuity for customers
This position requires 50%+ of domestic and international travel.
Product Support Specialist - Aviation IT (London) employer: Trax USA Corp
Contact Detail:
Trax USA Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist - Aviation IT (London)
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation industry, especially those who work with software implementation. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with technical records and customer service. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being able to articulate your thoughts clearly is key, especially when liaising between teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Product Support Specialist - Aviation IT (London)
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the aviation field and the specific skills we’re looking for. Highlight your experience with Technical Records, Engineering, or Software Implementation in your application to show us you’re the right fit.
Tailor Your Application: Don’t just send a generic CV and cover letter! Customise your application to reflect how your skills and experiences align with the Product Support Specialist role. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role involves liaising with customers and our programming team, make sure your written communication is clear and professional. Use examples in your application that demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trax USA Corp
✨Know Your Aviation Stuff
Make sure you brush up on your knowledge of aviation, especially in areas like Technical Records and Maintenance. Familiarise yourself with Trax or similar software, as this will show that you're serious about the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising between customers and the programming team, practice articulating complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated in past roles.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've resolved technical issues or improved processes. Be ready to discuss these during the interview, as it will highlight your ability to tackle challenges head-on and provide excellent customer service.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Prepare a couple of scenarios where you successfully de-escalated an issue or provided a solution, showcasing your customer service skills and urgency in resolving problems.
