At a Glance
- Tasks: Provide first-line technical support and troubleshoot user issues in a hybrid IT environment.
- Company: Join a Sheffield-based company with a supportive and growing IT team.
- Benefits: Competitive salary, career progression, and exposure to modern technologies.
- Other info: Great opportunity for long-term career growth in the tech industry.
- Why this job: Kickstart your IT career and develop your skills in a dynamic environment.
- Qualifications: Basic IT support experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Travis Talent are recruiting on behalf of a Sheffield-based client for an IT Support Engineer to join their growing team. This is an excellent opportunity for someone with early experience in IT support who is looking to develop their career in a modern, hybrid IT environment.
Location: Sheffield
Salary: £25,000 - £30,000
Type: Full-time, Permanent
The Role
You will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment.
Key Responsibilities
- Provide first-line support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, and basic network issues
- Support Windows/macOS and common business applications
- Assist with user accounts, password resets, and access issues
- Monitor servers and assist with basic administration tasks
- Perform system patching and updates across devices
- Support Microsoft 365, Active Directory, and cloud platforms
- Log and manage tickets, ensuring clear communication with users
About You
- 2 years experience in IT support or service desk role
- Understanding of Windows OS and basic networking (TCP/IP, DNS, DHCP)
- Experience troubleshooting end-user hardware
- Strong communication and customer service skills
- Ability to prioritise workload in a ticketing environment
Desirable Skills
- Exposure to Microsoft 365, Active Directory, Azure/Entra ID
- Experience in hybrid IT environments
- Familiarity with endpoint management tools
- Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals)
Why Apply?
This is a great opportunity to join a supportive IT team where you'll gain exposure to modern technologies and develop your technical skillset. The role offers clear progression and the chance to build a long-term career in IT.
IT Support Engineer in Sheffield employer: Travis Talent
Join a dynamic and supportive IT team in Sheffield, where you will have the opportunity to enhance your technical skills in a modern hybrid environment. With a focus on employee growth and development, this role offers clear pathways for career progression, competitive salary, and a collaborative work culture that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Sheffield
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local meetups or tech events, and connect with professionals on LinkedIn. You never know who might have a lead on your dream IT Support Engineer role!
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to Windows OS, networking basics, and troubleshooting scenarios. Practising with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Showcase your soft skills! As an IT Support Engineer, communication is key. Be ready to demonstrate how you've effectively helped users in the past and how you can keep them informed during the support process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace IT Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows OS, troubleshooting skills, and any relevant certifications. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves a lot of user interaction, make sure to demonstrate your strong communication skills in your application. Whether it's through your CV or cover letter, let us know how you handle customer service and support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Travis Talent
✨Know Your Tech Basics
Brush up on your understanding of Windows OS, basic networking concepts like TCP/IP, DNS, and DHCP. Being able to confidently discuss these topics will show that you have the foundational knowledge needed for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've successfully troubleshot hardware or software issues in the past. This could be anything from fixing a printer problem to resolving a software glitch—real-life scenarios will impress your interviewers.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a common issue, so clarity is crucial!
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems, be ready to discuss it. If not, do a bit of research on popular tools used in IT support. Understanding how to log and manage tickets effectively will demonstrate your readiness for the role.
