Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot user issues in a hybrid environment.
- Company: Join a supportive Sheffield-based IT team with a focus on modern technologies.
- Benefits: Competitive salary, career progression, and exposure to cutting-edge IT tools.
- Other info: Great opportunity for growth and learning in a collaborative environment.
- Why this job: Kickstart your IT career and develop your skills in a dynamic, hybrid setting.
- Qualifications: Basic IT support experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Travis Talent are recruiting on behalf of a Sheffield-based client for an IT Support Engineer to join their growing team. This is an excellent opportunity for someone with early experience in IT support who is looking to develop their career in a modern, hybrid IT environment.
Location: Sheffield
Salary: £25,000 - £30,000
Type: Full-time, Permanent
The Role
You will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment.
Key Responsibilities
- Provide first-line support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, and basic network issues
- Support Windows/macOS and common business applications
- Assist with user accounts, password resets, and access issues
- Monitor servers and assist with basic administration tasks
- Perform system patching and updates across devices
- Support Microsoft 365, Active Directory, and cloud platforms
- Log and manage tickets, ensuring clear communication with users
About You
- 12 years experience in IT support or service desk role
- Understanding of Windows OS and basic networking (TCP/IP, DNS, DHCP)
- Experience troubleshooting end-user hardware
- Strong communication and customer service skills
- Ability to prioritise workload in a ticketing environment
Desirable Skills
- Exposure to Microsoft 365, Active Directory, Azure/Entra ID
- Experience in hybrid IT environments
- Familiarity with endpoint management tools
- Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals)
Why Apply?
This is a great opportunity to join a supportive IT team where you'll gain exposure to modern technologies and develop your technical skillset. The role offers clear progression and the chance to build a long-term career in IT.
IT Support Engineer in Yorkshire employer: Travis Talent Ltd
Contact Detail:
Travis Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Yorkshire
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace IT Support Engineer in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and any exposure to hybrid environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any relevant certifications you have.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to highlight experiences where you’ve successfully helped users solve their issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Travis Talent Ltd
✨Know Your Tech Basics
Brush up on your understanding of Windows OS, basic networking concepts like TCP/IP, DNS, and DHCP. Be ready to discuss how you've tackled troubleshooting in the past, as this will show your practical knowledge and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, highlight your communication skills. Prepare examples of how you've successfully resolved user issues or improved their experience, as this will demonstrate your ability to handle support queries effectively.
✨Familiarise Yourself with the Tools
Get to know Microsoft 365, Active Directory, and any endpoint management tools mentioned in the job description. If you have experience with these, be sure to mention it during the interview, as it shows you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your troubleshooting process. Think through common IT issues and how you would resolve them, as this will showcase your analytical thinking and technical skills.