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For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for users.
- Company: Join a growing Sheffield-based IT team with a modern, hybrid environment.
- Benefits: Competitive salary, career progression, and exposure to modern technologies.
- Other info: Great opportunity for long-term career growth in the tech industry.
- Why this job: Kickstart your IT career in a supportive team and develop your skills.
- Qualifications: Basic IT support experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Travis Talent are recruiting on behalf of a Sheffield-based client for an IT Support Engineer to join their growing team. This is an excellent opportunity for someone with early experience in IT support who is looking to develop their career in a modern, hybrid IT environment.
Location: Sheffield
Salary: £25,000 - £30,000
Type: Full-time, Permanent
The Role
You will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment.
- Provide first-line support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, and basic network issues
- Support Windows/macOS and common business applications
- Assist with user accounts, password resets, and access issues
- Monitor servers and assist with basic administration tasks
- Perform system patching and updates across devices
- Support Microsoft 365, Active Directory, and cloud platforms
- Log and manage tickets, ensuring clear communication with users
About You
- 12 years experience in IT support or service desk role
- Understanding of Windows OS and basic networking (TCP/IP, DNS, DHCP)
- Experience troubleshooting end-user hardware
- Strong communication and customer service skills
- Ability to prioritise workload in a ticketing environment
Desirable Skills
- Exposure to Microsoft 365, Active Directory, Azure/Entra ID
- Experience in hybrid IT environments
- Familiarity with endpoint management tools
- Relevant certifications (CompTIA A, Network, Microsoft Fundamentals)
Why Apply?
This is a great opportunity to join a supportive IT team where you'll gain exposure to modern technologies and develop your technical skillset. The role offers clear progression and the chance to build a long-term career in IT.
Locations
IT Support Engineer in Sheffield, Yorkshire employer: Travis Talent Ltd
Contact Detail:
Travis Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Sheffield, Yorkshire
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use virtual machines to simulate common issues. This hands-on experience will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies you’re interested in on LinkedIn and engage with their posts. It shows your enthusiasm and can help you stand out when they’re hiring.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight any relevant experience with Windows OS, troubleshooting, and customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about IT support and how your background makes you a great fit for our team. Keep it concise but engaging!
Show Off Your Technical Skills: Don’t forget to mention any certifications or technical skills you have, especially those related to Microsoft 365, Active Directory, or hybrid environments. We love seeing candidates who are eager to learn and grow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Travis Talent Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, basic networking concepts like TCP/IP, DNS, and DHCP. Be ready to discuss how you've tackled troubleshooting in the past, as this will show your understanding of the technical requirements for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your communication and customer service skills. Think about times when you resolved a user's issue effectively and how you kept them informed throughout the process.
✨Familiarise Yourself with the Tools
Get to know Microsoft 365, Active Directory, and any endpoint management tools mentioned in the job description. If you have experience with these, be sure to mention it during the interview, as it shows you're ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the technologies they use, and opportunities for growth within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.