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- Tasks: Provide first-line technical support and troubleshoot user issues in a hybrid IT environment.
- Company: Join a supportive Sheffield-based IT team with a focus on modern technologies.
- Benefits: Competitive salary, career progression, and exposure to cutting-edge IT tools.
- Other info: Great opportunity for growth and long-term career development in IT.
- Why this job: Kickstart your IT career and develop your skills in a dynamic, hybrid setting.
- Qualifications: Basic IT support experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Travis Talent are recruiting on behalf of a Sheffield-based client for an IT Support Engineer to join their growing team. This is an excellent opportunity for someone with early experience in IT support who is looking to develop their career in a modern, hybrid IT environment.
Location: Sheffield
Salary: £25,000 - £30,000
Type: Full-time, Permanent
The Role
You will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment.
Key Responsibilities
- Provide first-line support for desktops, laptops, mobile devices, and peripherals
- Troubleshoot hardware, software, and basic network issues
- Support Windows/macOS and common business applications
- Assist with user accounts, password resets, and access issues
- Monitor servers and assist with basic administration tasks
- Perform system patching and updates across devices
- Support Microsoft 365, Active Directory, and cloud platforms
- Log and manage tickets, ensuring clear communication with users
About You
- 2 years experience in IT support or service desk role
- Understanding of Windows OS and basic networking (TCP/IP, DNS, DHCP)
- Experience troubleshooting end-user hardware
- Strong communication and customer service skills
- Ability to prioritise workload in a ticketing environment
Desirable Skills
- Exposure to Microsoft 365, Active Directory, Azure/Entra ID
- Experience in hybrid IT environments
- Familiarity with endpoint management tools
- Relevant certifications (CompTIA A+, Network+, Microsoft Fundamentals)
Why Apply?
This is a great opportunity to join a supportive IT team where you'll gain exposure to modern technologies and develop your technical skillset. The role offers clear progression and the chance to build a long-term career in IT.
IT Support Engineer employer: Travis Talent Ltd
Contact Detail:
Travis Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities and any exposure to Windows/macOS.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great fit. We love seeing genuine enthusiasm for the position and the company.
Show Off Your Communication Skills: Since this role involves supporting users, it’s crucial to demonstrate your strong communication skills. In your application, mention any experiences where you’ve successfully helped others solve tech issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in our growing team!
How to prepare for a job interview at Travis Talent Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, basic networking concepts like TCP/IP, DNS, and DHCP. Be ready to discuss how you've tackled troubleshooting in the past, as this will show your understanding of the technical aspects required for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your communication and customer service skills. Think about times when you resolved user issues effectively and how you kept them informed throughout the process.
✨Familiarise Yourself with the Tools
Get to know Microsoft 365, Active Directory, and any endpoint management tools mentioned in the job description. If you have experience with these, be sure to mention it during the interview, as it shows you're ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the technologies they use, and opportunities for growth within the company. This not only shows your interest but also helps you gauge if the role is the right fit for you.