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- Tasks: Lead a team to deliver top-notch customer service and ensure safety compliance.
- Company: Travis Talent Ltd connects talent with amazing career opportunities.
- Benefits: Competitive salary, professional growth, and a dynamic work environment.
- Why this job: Make a real impact while developing your leadership skills in a supportive culture.
- Qualifications: Experience managing service teams, strong communication skills, and proficiency in MS Office.
- Other info: This is a full-time, office-based role in Gloucester.
The predicted salary is between 34000 - 42000 £ per year.
Location: Gloucester
Employment Type: Full-Time (Office-Based)
Salary: £40,000 - £50,000
Are you a proactive leader with a passion for delivering exceptional customer service? Travis Talent Ltd is recruiting a Customer Service Manager for a key client based in Gloucester. If you have a background in managing service teams and are ready for a role where you can truly make an impact, we want to hear from you!
The Role
As the Customer Service Manager, you’ll oversee a dynamic team to ensure excellent service delivery, health and safety compliance, and customer satisfaction. Key responsibilities include:
- Managing and supporting a regional team of engineers, ensuring contractual obligations are met.
- Overseeing health and safety compliance, including risk assessments and site safety.
- Handling technical queries and ensuring the highest standards of service, installation, and commissioning.
- Managing department KPI reporting and customer service metrics.
- Supporting service contract negotiations, renewals, and tenders.
- Providing leadership and guidance to engineers and administrative staff, including performance management, appraisals, and absence management.
What You’ll Need
- Proven experience managing a large, primarily field-based service team (15+ staff).
- Strong people management skills, including mentoring, appraising, and applying disciplinary procedures when necessary.
- Commercial acumen with experience in service pricing and cost analysis.
- Exceptional communication and problem-solving skills.
- High proficiency in MS Office (especially Excel) and CRM/database systems (training provided).
- An HNC in electronics or mechanical engineering is desirable but not essential.
What’s On Offer
- Salary: Competitive, £40,000 - £50,000, based on experience.
- A leadership role with a focus on both strategic and operational responsibilities.
- Opportunities for professional growth and development within a dynamic team.
About Travis Talent Ltd
Travis Talent Ltd specializes in connecting top talent with outstanding opportunities. We’re committed to helping professionals like you achieve your career goals.
Apply Today
Take the next step in your career. Submit your CV to Travis Talent Ltd and let us help you secure this fantastic opportunity. Your leadership journey starts here.
Customer Service Manager employer: Travis Talent Ltd
Contact Detail:
Travis Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Travis Talent Ltd's mission and how they connect talent with opportunities will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss your experience in managing service teams. Be ready to share specific examples of how you've led teams, handled challenges, and improved customer satisfaction in previous roles.
✨Tip Number 3
Brush up on your knowledge of health and safety compliance. Since this role involves overseeing safety measures, demonstrating your understanding of relevant regulations and best practices will set you apart.
✨Tip Number 4
Showcase your communication and problem-solving skills. Prepare scenarios where you've effectively resolved customer issues or improved team performance, as these are crucial for a Customer Service Manager.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service teams, particularly in a field-based environment. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive leadership style. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your people management skills, commercial acumen, and proficiency in MS Office and CRM systems. These are key requirements for the role, so make sure they stand out.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've effectively handled technical queries or resolved customer issues. This will demonstrate your exceptional communication and problem-solving skills, which are crucial for the Customer Service Manager position.
How to prepare for a job interview at Travis Talent Ltd
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and performance management.
✨Understand the Technical Aspects
Familiarise yourself with the technical queries that may arise in the role. Even if you don't have an HNC in electronics or mechanical engineering, showing a willingness to learn and understand these areas will impress your interviewers.
✨Prepare for KPI Discussions
Since managing department KPIs is a key responsibility, be ready to discuss how you've previously tracked and improved customer service metrics. Bring specific examples of how your actions led to measurable improvements.
✨Demonstrate Commercial Acumen
Highlight your experience with service pricing and cost analysis during the interview. Be prepared to discuss how you've contributed to contract negotiations and renewals, showcasing your understanding of the business side of customer service.
