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For Companies At a Glance
- Tasks: Assist customers in finding and hiring tools while ensuring safety.
- Company: Join a family-oriented business with strong local roots and values.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a great work-life balance.
- Why this job: Be part of a supportive team and grow your career in a dynamic environment.
- Qualifications: Must be friendly, quick to learn, and have an interest in tools.
- Other info: Flexible hours allow you to enjoy weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
Responsibilities
- Assist customers in finding tools and arranging hiring contracts.
- Prioritise safety in all equipment hires.
Qualifications
- To be a natural people person – great with customers and colleagues alike.
- The ability to learn new systems and skills quickly.
- A friendly, helpful personality.
- Some mechanical knowledge or an interest in tools and equipment.
Benefits
In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
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Tool Hire Customer Service Assistant employer: Travis Perkins
Contact Detail:
Travis Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the tools and equipment commonly hired out. Having a good understanding of different tools, their uses, and safety measures will help you connect with customers and provide them with the best service.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through part-time jobs or volunteering, showcasing your ability to communicate effectively and help others will make you stand out.
✨Tip Number 3
Demonstrate your enthusiasm for learning new systems and processes. You might want to explore online tutorials or courses related to customer service software or tool management systems to show your proactive approach.
✨Tip Number 4
Network with current employees or industry professionals. Engaging with people who work in tool hire or similar sectors can provide you with valuable insights and tips that could give you an edge during the interview process.
We think you need these skills to ace Tool Hire Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Tool Hire Customer Service Assistant role entails. Highlight the key responsibilities and required skills, such as customer service abilities and mechanical knowledge.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant mechanical knowledge or interest in tools. Use specific examples that demonstrate your ability to assist customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you are a great fit for the company and how your skills align with their values, particularly your people skills and willingness to learn.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer-facing roles.
How to prepare for a job interview at Travis Perkins
✨Show Your People Skills
As a Tool Hire Customer Service Assistant, you'll be interacting with customers regularly. Make sure to demonstrate your ability to connect with people during the interview. Share examples of how you've provided excellent customer service in the past.
✨Highlight Your Mechanical Knowledge
Since the role involves tools and equipment, it's beneficial to showcase any mechanical knowledge or interest you have. Be prepared to discuss specific tools you've used or any relevant experiences that demonstrate your understanding of the equipment.
✨Demonstrate Quick Learning Abilities
The job requires the ability to learn new systems and skills quickly. During the interview, mention instances where you've had to adapt to new processes or technologies swiftly. This will show your potential employer that you're ready to hit the ground running.
✨Emphasise Safety Awareness
Safety is a priority in this role. Be sure to express your understanding of safety protocols related to tool hire and usage. You might want to share any relevant experiences where you prioritised safety in a previous job or situation.
