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- Tasks: Assist customers in finding and hiring tools while ensuring safety.
- Company: Join a family-oriented business with strong local roots and values.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a great work-life balance.
- Other info: Flexible hours allow you to enjoy weekends and bank holidays.
- Why this job: Be part of a supportive team and grow your career in a dynamic environment.
- Qualifications: Must be friendly, quick to learn, and have an interest in tools.
The predicted salary is between 24000 - 36000 £ per year.
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Job Reference:
0a364216fdc4
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.To succeed, you’ll need:
In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You’ll also receive£Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
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Tool Hire Customer Service Assistant employer: Travis Perkins
Contact Detail:
Travis Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the tools and equipment commonly hired in the industry. This knowledge will not only help you assist customers better but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to connect with customers will make you stand out.
✨Tip Number 3
Network with professionals in the tool hire or construction industry. Attend local events or join online forums to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 4
Research the company culture and values of StudySmarter and the Travis Perkins Group. Understanding their commitment to safety and customer service will help you align your responses during interviews.
We think you need these skills to ace Tool Hire Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Tool Hire Customer Service Assistant role entails. Highlight the key responsibilities and required skills, such as customer service experience and mechanical knowledge.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that match the job requirements. Emphasise your customer service background and any mechanical knowledge or interest in tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and your eagerness to learn about tools and equipment.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Travis Perkins
✨Show Your People Skills
As a Tool Hire Customer Service Assistant, you'll be interacting with customers regularly. Make sure to demonstrate your ability to connect with people during the interview. Share examples of how you've provided excellent customer service in the past.
✨Highlight Your Mechanical Knowledge
Even if you're not a mechanic, showing an interest in tools and equipment can set you apart. Be prepared to discuss any relevant experience or knowledge you have about different tools and their uses, as this will show your enthusiasm for the role.
✨Demonstrate Quick Learning Abilities
The job requires the ability to learn new systems and skills quickly. During the interview, mention instances where you've had to adapt to new processes or technologies swiftly. This will reassure them that you can handle the demands of the position.
✨Emphasise Safety Awareness
Safety is a priority in this role. Be ready to talk about your understanding of safety protocols, especially when dealing with tools and equipment. Sharing any relevant training or experiences will show that you take safety seriously.