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For Companies At a Glance
- Tasks: Assist customers in finding and hiring tools while ensuring safety.
- Company: Join a family-oriented company with strong local roots and values.
- Benefits: Competitive pay, bonuses, discounts, and great work-life balance.
- Why this job: Make a difference by helping customers and grow your career in a supportive environment.
- Qualifications: Friendly personality, quick learner, and some mechanical knowledge or interest in tools.
- Other info: Voted one of the UK’s Top Employers since 2010 with extensive career opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
To succeed, you’ll need:
- To be a natural people person – great with customers and colleagues alike
- The ability to learn new systems and skills quickly Â
- A friendly, helpful personality Â
- Some mechanical knowledge or an interest in tools and equipment
In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation).  Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.  Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company.  We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses.  We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
Tool Hire Customer Service Assistant employer: Travis Perkins
Contact Detail:
Travis Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tool Hire Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travis Perkins. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Tool Hire Customer Service Assistant, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your approach to customer service.
✨Tip Number 3
Show off your mechanical knowledge! If you have any experience or interest in tools and equipment, make sure to highlight that during your interview. It’ll set you apart from other candidates and show that you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way for us to get to know you and for you to stand out. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Tool Hire Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and helpful personality shine through. We want to see the real you, so don’t be afraid to show us how you connect with customers and colleagues!
Highlight Relevant Skills: Make sure to mention any mechanical knowledge or interest in tools and equipment. This will help us see that you’re not just a people person, but also someone who understands the products we offer.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use similar language and highlight experiences that align with what we’re looking for in a Tool Hire Customer Service Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity within our family!
How to prepare for a job interview at Travis Perkins
✨Know Your Tools
Brush up on your knowledge of tools and equipment before the interview. Familiarise yourself with common tools like drills and earth-movers, as well as their uses. This will show your genuine interest in the role and help you connect with the interviewer.
✨Show Off Your People Skills
As a Tool Hire Customer Service Assistant, being a people person is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – this will demonstrate your friendly and helpful personality.
✨Demonstrate Quick Learning
The ability to learn new systems quickly is crucial for this role. Be ready to discuss any experiences where you had to pick up new skills or adapt to new systems. Highlight your enthusiasm for learning and how it has benefited your previous roles.
✨Embrace the Company Values
Research Travis Perkins and understand their family values and commitment to inclusivity. During the interview, express how these values resonate with you and how you can contribute to creating a welcoming environment for both customers and colleagues.
