At a Glance
- Tasks: Join our apprenticeship scheme and learn all aspects of customer service in the building materials industry.
- Company: Travis Perkins, the UK's largest supplier of building materials with a supportive team culture.
- Benefits: Attractive salary, performance bonuses, discounts, and a contributory pension scheme.
- Other info: Enjoy a dynamic environment with opportunities for growth and mentorship.
- Why this job: Gain hands-on experience while developing your career in a meaningful and impactful role.
- Qualifications: No prior experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 30000 - 32000 £ per year.
Who we are
Travis Perkins is part of Travis Perkins plc and the UK’s largest supplier of building materials to the building and construction industry. Featuring a network of over 500 branches, supplying thousands of products and materials, including a tool hire service, to trade professionals and self-builders across the nation. With a wide range of quality timber, building materials, kitchens, plumbing and heating, landscaping, painting and decorating essentials and tools for the job - we do what matters for the trade.
What you’ll be doing
This is your opportunity to be enrolled on our industry leading apprenticeship development scheme enabling you to pour the foundations for a successful career with the largest distributor of building materials in the UK. This is anything but ‘just a job’. You’ll be working whilst completing our bespoke 30 month scheme, giving you the opportunity to gain a deep understanding of our operation, as you move your way across all areas of our Branch and then into management development to give you all the skills to lead a team. Wherever you are, you’ll play a pivotal role as part of our team, from working in the yard, serving and selling to customers on the counter, answering the phone/responding to emails, manning the Benchmarx area or the Hire counter to receiving and storing products; you’ll cover it all and our customers will love you for it!
For the first year we’ll teach you about our safety first approach, the builders merchant industry, the market and our business strategy. You'll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more. In the second year, you’ll learn all about your leadership style and how to inspire a team. Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and you’ll receive 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. At the end of your training, you’ll complete an end point assessment and on successful completion you’ll achieve a L2 Apprenticeship in year 1 and a L3 Apprenticeship in year 2.
What’s in it for You?
We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we offer great training, opportunities for career growth, and a supportive, team-focused environment where success is celebrated!
- Attractive annual salary
- Performance-based bonus that rewards your hard work
- Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
- Generous contributory pension scheme to secure your future
- Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
- Wellbeing support to keep you feeling your best
- MyPerks discounts at top retailers, restaurants, and more!
What you’ll bring:
Experience in merchanting is not needed. In fact, experience in any sort of work is not required because if you’ve got the right attitude to learn and genuinely want to develop a career, we can teach you the rest. However, here are some of the things we look for:
- Safety conscious - Our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this
- Hard working - This job can be demanding and there’s always plenty to do.
- Customer focused - You may not have worked in a customer service role, but you know what good service looks like and how to provide it
- Team spirited - Be happy to muck in and get your hands dirty and look after one another
- Adaptable - This apprenticeship will see you move around the operation in a fast moving environment
- Authentic - We have a saying here at Travis Perkins - You be you, it makes us us; so come and let your personality and passion shine through
You also need to meet the below requirements…
- You are over 18 (due to some of the products we sell)
- You’re not currently in any form of education
- You are eligible to work in the UK
- You are brand new to this kind of role
- You are able to drive and have access to your own vehicle
During your programme you will spend time in other branches within your local region. This will require the successful candidate to have a full UK driving licence and ideally access to a vehicle, as you will be required to travel to different locations. If you don’t meet these requirements and this apprenticeship isn’t right for you, we’d still love to hear from you so please take a look at to see our non-apprenticeship opportunities.
We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.
Customer Service Apprenticeship in Newport employer: Travis Perkins
Travis Perkins is an excellent employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to grow their careers in the North West Region. With a strong focus on safety and customer service, employees benefit from hands-on leadership opportunities, competitive compensation, and a supportive environment that encourages teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Newport
✨Get Hands-On Experience
Since you're aiming for an apprenticeship in construction, try to get some practical experience under your belt. Volunteer for local building projects or shadow experienced tradespeople. This not only boosts your skills but is also a great way to make connections in the industry.
✨Join Local Construction Groups
Look for local construction associations or community workshops. These groups often have info sessions and networking events that are perfect for meeting industry pros. Plus, they can provide valuable insights into what employers, like Travis Perkins, are looking for in apprentices.
✨Tap into Trade Schools and Colleges
If you’re studying at a trade school or college, make sure to keep in touch with your instructors—they have industry connections and might know of openings at places like Travis Perkins. Many schools also host job fairs specifically for apprenticeships, so keep an eye on those events!
✨Apply Through Our Website
Finally, don’t forget that you can apply directly through our website for your apprenticeship. It’s a straightforward way to get your foot in the door at Travis Perkins and show we value those who take initiative. No need to be shy—get your application in!
We think you need these skills to ace Customer Service Apprenticeship in Newport
Some tips for your application 🫡
Showcase Your Hands-On Skills:When applying for an apprenticeship in construction, it’s crucial to highlight any hands-on experience you have. This could include DIY projects, volunteering for community builds, or relevant school subjects like design and technology. We want to see what you've done with your hands as well as your brain!
Tailor Your CV for Construction:Your CV should reflect your enthusiasm for the construction industry. Include any relevant coursework, certifications, or projects that relate to construction. Don't forget to also mention any safety training or equipment handling experience, as it shows you're serious about working safely on-site.
Craft a Genuine Cover Letter:In your cover letter, let your passion for construction shine through! Share why you’re excited about this particular apprenticeship at Travis Perkins and what you hope to learn. This is your chance to show us your motivation and commitment to the industry, so make it personal.
Include References and Contacts:As you're applying for an apprenticeship, it can be really helpful to include references from teachers, mentors, or anyone who's supervised your work. If you’ve worked on projects in school or during work experience, mention who oversaw those and how they can vouch for your skills. This adds that extra layer of credibility to your application!
How to prepare for a job interview at Travis Perkins
✨Know Your Tools
Familiarise yourself with the common tools and equipment used in construction, like power tools and safety gear. Being able to name them and explain their uses can really impress the interviewers at Travis Perkins!
✨Be Ready for Practical Questions
Expect technical questions that'll test your understanding of construction principles. Brush up on basic concepts like measurements, materials, and safety regulations. They might even throw in scenarios to assess your problem-solving skills.
✨Show Your Willingness to Learn
As this is an apprenticeship, we want to show that we’re not just looking for a job but are eager to learn the trade. Talk about what aspects of construction excite you and how you hope to grow in the field.
✨Bring Your Own Experience
Even if you don’t have formal experience, think of any DIY projects or part-time jobs that showcase your hands-on skills. Share these stories to show you're practical and willing to get stuck in at Travis Perkins.
