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For Companies At a Glance
- Tasks: Deliver exceptional customer service while driving and making multi-drop deliveries.
- Company: Join a family-run business with a forward-thinking mindset.
- Benefits: Competitive pay, bonuses, private healthcare, and discounts at leading retailers.
- Why this job: Enjoy a dynamic role with great work-life balance and career development opportunities.
- Qualifications: Must have a Cat B licence and strong customer service skills.
- Other info: Be part of a supportive team in a top UK employer.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times.
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service – the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
- Driving our transit and flatbed vehicles (up to 3.5ton) you will carry out multi-drop deliveries from our branch direct to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time.Â
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures especially whilst unloading, loading and driving our vehicles.Â
- Want a work life balance – Our working hours are Monday to Friday between the hours of 07:30 – 17:00, every other Saturday 08:00 – 12:00.
What experience do you need?
You will need to be an experienced driver with a minimum Cat B licence (up to 3.5ton) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic and are physically fit. We are looking for candidates with exceptional customer service experience, health & safety awareness, the rest we can teach you along the way. We will provide you with a great introduction into our business and provide you with all the tools needed. Â
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic Van Driver/Customer Service Assistants. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work.
- Someone who is as comfortable working in branch as they are out on the road.
Being a Van Driver/Customer Service Assistants gives you a fantastic opportunity to excel and to continue to develop. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values – we call them Cornerstones. These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns
You’ll also receive £Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.Â
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.Â
You be you, it makes us, us.
Multi-drop Driver/Customer Service Assistant employer: Travis Perkins
Contact Detail:
Travis Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-drop Driver/Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travis Perkins. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your adaptability! The job description mentions a dynamic environment, so be prepared to discuss how you've handled changes or challenges in previous roles. Highlighting your resilience can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Multi-drop Driver/Customer Service Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about building strong relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Multi-drop Driver/Customer Service Assistant role.
Tailor Your Application: Make sure to tailor your application to our job description. Mention specific skills or experiences that align with what we’re looking for, like your driving experience or ability to work under pressure.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Travis Perkins
✨Know Your Route
Familiarise yourself with the local area and potential delivery routes. This shows that you’re proactive and can navigate efficiently, which is crucial for a Multi-drop Driver.
✨Customer Service Mindset
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help a customer, as this role heavily relies on building strong relationships.
✨Safety First
Brush up on health and safety regulations related to driving and deliveries. Be ready to talk about how you prioritise safety in your work, as it’s a key aspect of the job.
✨Show Your Adaptability
Be prepared to share instances where you’ve had to adapt quickly to changing situations. This role requires resilience and flexibility, so highlight your ability to thrive in dynamic environments.
