At a Glance
- Tasks: Lead and develop a team to enhance client partnerships in social housing.
- Company: Travis Perkins Managed Services, a trusted partner in the social housing sector.
- Benefits: Competitive salary, bonus scheme, company car allowance, private medical cover, and pension.
- Other info: Opportunities for genuine career progression within a major UK supplier.
- Why this job: Shape the future of social housing while leading a high-performing team.
- Qualifications: Proven leadership in account management with strong commercial skills.
The predicted salary is between 58500 - 71500 £ per year.
At Travis Perkins Managed Services, we're more than a supplier to the social housing sector. We're a trusted partner to housing providers, local authorities and Tier 1 repair and maintenance contractors, helping keep thousands of homes safe, warm and well maintained.
We're now looking for a Head of Account Management to lead our Social Housing Account Management team and take our client partnerships to the next level.
The role
Reporting to the Housing Director, you'll lead, coach and develop a field-based team of 12 to 15 Senior Account Managers and Account Managers. You'll own the account management strategy across our established social housing contracts, driving retention, margin and organic growth across a portfolio worth more than £200m. This is a senior leadership role with real influence. You'll be the person who turns strong client relationships into long-term partnerships and ensures what we promise at contract level is delivered on the ground.
What you'll be doing
- Leading and coaching your team to build deep, strategic relationships with housing providers, ensuring operational delivery matches our contract commitments.
- Driving organic growth and margin by bringing in structured account planning and spotting up-sell and cross-sell opportunities, including Value Added Services, RetroFit and Decarbonisation.
- Owning customer retention, with strong quarterly business review (QBR) governance and close tracking of account health to prevent churn.
- Working closely with Business Development, Delivery, Technical Sales and Value Added Services so clients see one joined-up service.
- Acting as the senior escalation point for critical account issues, using root cause analysis to fix problems and improve how we deliver over the long term.
- Aligning account plans with regional and branch leadership so national contracts are delivered well at local level.
- Building a high-performing, customer-centric team through clear sales management tools, CRM discipline and ongoing development.
What we're looking for
- A proven leader of field-based account management or B2B sales teams, with a track record of coaching people to perform at their best.
- Experience managing large, complex key accounts in building materials, merchanting or social housing.
- A strong record in structured account planning, up-selling and client retention.
- Commercial understanding of social housing repair and maintenance contracts and supply models.
- Good knowledge of building materials, plus awareness of housing decarbonisation and RetroFit trends.
- Strong commercial and financial skills, including margin management and P&L awareness.
- Confident negotiating and communicating with senior stakeholders.
- A customer-first, collaborative and resilient leader who acts with integrity.
It would be great if you also have
- Existing relationships with Social Housing Providers, Local Authorities or Tier 1 R&M contractors.
- Experience in a matrix organisation working alongside a branch network.
- Knowledge of public sector procurement frameworks.
- Experience implementing a CRM and running pipeline management based on data.
- Confidence in public speaking and representing the business on panels.
- A degree or professional qualification in sales management or the built environment.
What's in it for you
As you would expect, this role is attached to a competitive annual salary and bonus scheme. In addition to this, you’ll receive a company car allowance, private medical cover and a lucrative pension scheme which enhances with length of service. You will have the chance to lead a team at the heart of one of the UK's most important sectors as well as genuine career progression within Travis Perkins Group, one of the UK's largest suppliers of building materials.
Ready to lead?
If you're a commercially sharp leader who builds lasting partnerships and gets the best out of people, we'd love to hear from you. Apply today to help shape the future of social housing with Travis Perkins Managed Services.
Head of Account Management (Social Housing) in London employer: Travis Perkins
At Travis Perkins plc, we pride ourselves on being an exceptional employer that values operational excellence, diversity, and talent development. As a Regional Director in the Central Midlands, you'll have the opportunity to lead a dynamic team, drive meaningful change, and foster a culture of inclusion while enjoying competitive benefits and a supportive work environment. Join us to make a significant impact in a key leadership role and help shape the future of our region.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management (Social Housing) in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Account Management (Social Housing) at Travis Perkins!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Travis Perkins or be willing to refer you for that Head of Account Management (Social Housing) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Travis Perkins who’s on the lookout for their next Head of Account Management (Social Housing) star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Account Management (Social Housing) role at Travis Perkins!
We think you need these skills to ace Head of Account Management (Social Housing) in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Travis Perkins. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Travis Perkins
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Travis Perkins. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
