At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with customers.
- Company: Join a family-run business with a forward-thinking mindset.
- Benefits: Competitive pay, bonuses, private healthcare, and discounts at leading retailers.
- Other info: Enjoy a work-life balance with flexible hours and extensive career opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Great communication skills and a friendly personality; experience is a plus but not essential.
The predicted salary is between 26852 - 32000 £ per year.
- Joining our friendly and hard working family as a
- Customer Service/Sales Expert
, you'll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing?
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You'll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you need the ability to provide great customer service
, build effective relationships and work as part of a team.
Previous experience of managing large customer accounts and developing relationships will be beneficial.
We can teach you the rest.
Does this sound like you?
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
- Being a
Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose.
As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business.
How will you know you are doing a great job and developing your career?
Simple.
We will support you with a development plan, that embraces our values.
- You'll also receive
- £Competitive pay + Benefits
(which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation).
Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.
Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company.
We pride ourselves on being a great place to work that's why we have been voted one of the UK's Top Employers every year since 2010.
We offer our employees access to extensive career opportunities across our 5 leading businesses.
We operate out of more than 1,400 outlets nationwide and have over 20,000 colleagues.
We're driving to become a truly inclusive employer.
We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
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Customer Service/Sales Expert in London employer: Travis Perkins
Travis Perkins is an excellent employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to grow their careers in the North West Region. With a strong focus on safety and customer service, employees benefit from hands-on leadership opportunities, competitive compensation, and a supportive environment that encourages teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Sales Expert in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travis Perkins. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travis Perkins before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/Sales Expert in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travis Perkins:Your cover letter is your chance to shine! Tell us why you want to work at Travis Perkins specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travis Perkins!
How to prepare for a job interview at Travis Perkins
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
