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- Tasks: Provide top-notch customer service and build strong relationships with clients.
- Company: Join a friendly team at a leading company in the industry.
- Benefits: Competitive pay, bonuses, healthcare, and discounts at popular retailers.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Great communication skills and a friendly personality are essential.
- Other info: Enjoy a work-life balance with flexible hours and development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing? No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- You’ll also be responsible for ensuring the safe and correct movement of our products around the branch. Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need? This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.
Does this sound like you? We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Service/Sales Expert:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business.
How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
Customer Service/Sales Expert in King's Lynn employer: Travis Perkins
Contact Detail:
Travis Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Expert in King's Lynn
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. This will help you understand their values and culture, so you can show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle real-life situations during the interview.
✨Tip Number 3
Be yourself! When you’re chatting with the interviewer, let your personality shine through. They want to see the friendly and outgoing side of you that will connect with customers on a first-name basis.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service/Sales Expert in King's Lynn
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for someone who can build strong relationships with our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and sales. Mention any previous roles where you’ve managed customer accounts or built relationships, as this will really catch our eye!
Show Your Enthusiasm: We love candidates who are passionate about providing top-notch service. In your application, express your excitement about the role and how you can contribute to our team’s success. A little enthusiasm goes a long way!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Travis Perkins
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've provided excellent service in the past. This will show that you’re not just a fit for the role, but that you genuinely care about customer satisfaction.
✨Showcase Your Relationship-Building Skills
Since building strong relationships is crucial for this role, think of specific instances where you've successfully developed rapport with customers or colleagues. Be prepared to discuss how you approach relationship-building and why it matters in a customer-facing position.
✨Demonstrate Adaptability and Resilience
This job requires someone who can thrive in a fast-paced environment. Prepare to talk about times when you’ve had to adapt quickly to changes or overcome challenges. Highlight your tenacity and energy, as these traits are essential for success in this role.
✨Understand Safety Protocols
Safety is a top priority, so make sure you’re familiar with basic safety procedures relevant to the role. You might want to mention any previous experience you have with safety protocols or how you ensure a safe environment in your work. This shows that you take the responsibility seriously.
