At a Glance
- Tasks: Lead and empower a team of credit professionals while driving financial performance.
- Company: Join Keyline, part of a leading credit control team in Glasgow.
- Benefits: Competitive salary, bonus, and opportunities for career progression.
- Other info: Flexible working hours and a vibrant team culture with social activities.
- Why this job: Make a real impact by leading a dynamic team in a collaborative environment.
- Qualifications: Proven experience in credit management and strong leadership skills.
The predicted salary is between 39600 - 48400 £ per year.
Location: Glasgow
Business Unit: Keyline (part of the overall CCF / Keyline credit control team)
About the Role
Are you an experienced credit management professional and inspiring leader looking for your next challenge? We are seeking a Credit Manager dedicated to the Keyline business unit within our overall CCF / Keyline credit team in Glasgow. Reporting directly to the Head of Credit, you will play a crucial role in ensuring the smooth running of the credit control department. You will lead and empower a team of 8+ credit professionals, drive key financial performance metrics, and foster a high-performing, collaborative working culture in line with Company Credit Policy. As a leader, you will actively champion, add to, and grow our team culture—encouraging participation in social activities, charity cake sales, toy drives, and friendly inter-departmental competitions.
Working Hours & Location
Core Hours: Business coverage is 7:00 AM – 5:00 PM. Standard manager hours are 8:00 AM – 5:00 PM, with flexibility on start/finish times 1–2 days per week. Location: Based on-site as a key holder. Hybrid working (1 day working from home per week) can be discussed over time.
Key Responsibilities
- Team Leadership & Development: Lead, mentor, and coach a team of 8+ colleagues, conducting regular 1:1s, personal growth reviews ('me at my best' plans), and managing recruitment, onboarding, time/absence, and day-to-day workload allocation.
- Credit Performance & Strategy: Oversee team performance against key KPI metrics including DSO, Dispute Days, Overdues, Prior %, Cash Collection, and Bad Debt Provision reduction. Ensure full alignment with broader business strategies.
- Process & Change Management: Support the Head of Credit with process integration and business change plans, working cross-functionally across the business to deliver successful implementation.
- Underwriting & Risk Management: Evaluate credit limits up to 500K, maintain a risk register for limits exceeding 100K (uninsured or partially insured), and guide team members in developing their underwriting skills.
- Credit Insurance Policy Management: Oversee credit insurance applications, discretionary limit compliance, adverse event reporting, and monthly MEP limit reviews to ensure claims are paid in the event of insolvency.
- Stakeholder Escalation & Relations: Act as a key internal and external escalation point for credit issues, attend regional meetings, and coordinate with internal stakeholders to ensure customer account matters are resolved swiftly and effectively. Work with stakeholders on invoice dispute resolution to reduce disputes and support root cause analysis.
- Deputising & Governance: Deputise for the Head of Credit as needed, ensure compliance with Health & Safety checks and reporting, and maintain robust departmental collection and debt reporting.
What We Are Looking For
- Experience: Proven experience leading a credit control or customer services team. Industry experience is highly desirable.
- Leadership & Coaching: Strong interpersonal and team management skills with a proven track record of creating a positive environment, mentoring, and developing talent.
- Analytical & Technical Skills: Excellent analytical skills with the ability to create and process financial spreadsheets, alongside a sharp ability to spot patterns, trends, or missing information.
- Communication & Negotiation: Exceptional verbal and written communication skills, with the ability to negotiate effectively and engage with stakeholders at all organizational levels.
- Knowledge: Deep understanding of credit processes, underwriting principles, and risk management strategies.
- Resilience & Adaptability: Strong personal resilience and adaptability to effectively manage the demands and fast-paced nature of the role.
What We Offer
- Competitive salary and performance-aligned benefits.
- Opportunity to lead a dynamic team within an industry-leading business unit.
- Comprehensive learning, development, and career progression opportunities.
To apply for the Regional Credit Manager position in Glasgow, please submit your application and CV.
Credit Manager in Glasgow employer: Travis Perkins
At Travis Perkins plc, we pride ourselves on being an exceptional employer that values operational excellence, diversity, and talent development. As a Regional Director in the Central Midlands, you'll have the opportunity to lead a dynamic team, drive meaningful change, and foster a culture of inclusion while enjoying competitive benefits and a supportive work environment. Join us to make a significant impact in a key leadership role and help shape the future of our region.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Manager in Glasgow
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Travis Perkins. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Travis Perkins.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Travis Perkins. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Credit Manager in Glasgow
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Travis Perkins and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Travis Perkins how you can be a team player!
How to prepare for a job interview at Travis Perkins
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Travis Perkins.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Travis Perkins's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
