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For Companies At a Glance
- Tasks: Engage with customers, provide support, and build relationships in a dynamic branch environment.
- Company: Join Travis Perkins, one of Britain's Top Employers with a family-run business vibe.
- Benefits: Enjoy competitive salary, 22 days holiday, bonuses, and discounts at top retailers.
- Why this job: Kickstart your career with a nationally recognised qualification while earning and learning.
- Qualifications: Passion for customer service, teamwork, and a desire to learn and grow.
- Other info: Receive 1:1 coaching and mentoring, with opportunities for career progression up to the Boardroom.
Job Description
Customer Service Apprenticeship – Dunfermline
Are you looking to kick start your career or grow your career in a different industry? Keen to work for one of Britain's Top Employers? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!
We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.Â
What’s in it for you?
A competitive salary and benefits which include 22 days holiday, a half yearly colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
How will we support you?
Right from the start of your career with us, you’ll be supported in your development. You’ll join our Certificate in Merchanting Programme, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:
- Our safety culture within branch
- The products we sell and the services we provide
- What makes us different and keeps us as the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.Â
What will you be doing?
There is no such thing as a typical day in Branch life at Travis Perkins. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in. Your role responsibilities will require you to:
- Talk to customers on our trade counter, building strong relationships that keep them coming back to Travis Perkins
- Support our customers with their purchases by providing information on our products, preparing quotes, fulfilling their orders in the yard or taking sales over the phone.Â
- Work with a friendly, down to earth team to provide the 5* service our customers have come to expect from us
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic Apprentices. Are you someone who:
Knows what great customer service looks like, and how to provide it.
Is able to build relationships with people at all levels and enjoys working within a sales environment
Loves to learn, develop and expand their knowledge
Is comfortable working with technology and keen to be a part of Travis Perkins’ digital transformation
A bit more about us…
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised. Despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010.Â
Are you ready to join our team and grow an exciting career? Apply now.
*Applications currently open to candidates aged 18+
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
#TP/A/Untiered
Customer Service Apprenticeship employer: Travis Perkins
Contact Detail:
Travis Perkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in customer service or related fields. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your passion for customer service and what makes you a great fit for their team. Confidence is key!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have.
✨Tip Number 4
Check out our website for more opportunities! We’re always looking for passionate individuals to join our team. Applying directly through us can give you an edge, so don’t miss out!
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share any experiences where you've gone above and beyond for customers, as this will resonate with us at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Service Apprentice. Highlight skills that align with teamwork, sales, and your eagerness to learn, so we can see how you fit into our culture.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Authenticity is key, and it helps us understand how you’ll contribute to our friendly team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read what you have to say!
How to prepare for a job interview at Travis Perkins
✨Know Your Customer Service Basics
Before the interview, brush up on what great customer service looks like. Think about examples from your past experiences where you provided excellent service or resolved a customer's issue. This will show your passion for the role and your understanding of the company's values.
✨Research the Company
Take some time to learn about Travis Perkins and its culture. Understand their products, services, and what makes them a top employer. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, team dynamics, or growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can grow with them.
✨Show Your Team Spirit
Since teamwork is key in this role, be ready to share examples of how you've successfully worked in a team before. Highlight your ability to build relationships and collaborate with others, as this aligns perfectly with what they’re looking for in a future leader.