At a Glance
- Tasks: Build strong customer relationships and deliver top-notch service in a dynamic environment.
- Company: Join Travis Perkins, the UK's largest distributor of building materials.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a supportive work culture.
- Other info: Flexible hours and a fun, inclusive workplace await you.
- Why this job: Make a real impact while learning and growing in your career.
- Qualifications: No experience needed; just bring your enthusiasm and teamwork spirit!
The predicted salary is between 25000 - 30000 £ per year.
We are Travis Perkins, leading our industry for over two centuries. We've built our early foundations into a nationwide business that gives customers the products they need, with the smile they deserve. We’re proudly part of Travis Perkins plc., the UK’s largest distributor of building materials, providing unrivalled customer service from over 1,400 branches across the UK.
What’s it like to be a Sales Assistant? Every day is different at Travis Perkins, but here’s what you can expect:
- Strong customer relationships are key to our success, both in person and by phone.
- You’ll deliver the highest service standards, understanding and meeting your customers’ current and future needs before sending them on their way with a smile.
- We keep safety at the heart of everything we do. Maintaining high standards across our working environment keeps everybody safe and happy all day, every day.
- Working alongside our partnered businesses, our combined product range means there are always more materials, tools, or services to offer our customers.
- Understanding and promoting additional products will see you succeed.
- You’ll spend time outside in our Yard, helping to process orders, load and unload vehicles, and accurately book deliveries into our systems.
Do you have what it takes?
- Are you confident in your physical ability to process heavy and bulky stock throughout the Yard and Warehouse, within our health and safety guidelines?
- Do you provide a best-in-class sales experience through positive and purposeful interactions that leave a lasting impression?
- Can you self-motivate, multi-task and stay organised in adaptable, fast-paced environments?
- You don’t need to be an expert in building materials and tooling; we’ll support you to learn this on the job!
- Are you a team player who is comfortable to step outside of your role to support colleagues across the wider branch?
What’s in it for you?
- Make your job a journey - with support to enrol onto development schemes, giving you the tools and knowledge you need to excel and progress.
- Competitive salary - with bonus earning potential too! We achieve together, so we earn together too.
- Enhanced pension scheme - prepare for your future by matching your pension contributions up to 10%. (Conditions apply)
- Group-wide discounts - 20% off at Toolstation, with wider savings across the group.
- Sociable hours - Protect your “me time” with sociable daytime hours (no evenings!).
- ShareSave - own our collective success by investing with our group shares.
- Online shopping discounts - treat yourself more often, thanks to discounts across a range of leading retailers… from everyday essentials to airport parking and travel!
What about our culture? Every day, we work together, giving our best to be the best. By sharing our knowledge we don’t just support our colleagues, we create an unrivalled customer experience that shows them that we really care.
We’re driven to remain a truly inclusive employer. Please let your recruiter know how we can help you to thrive as your authentic self. You be you, it makes us, us.
We reserve the right to cancel or close this vacancy without notice or reason, and prior to the expiry date.
Customer Sales Assistant in Aylesbury employer: Travis Perkins
Travis Perkins is an excellent employer that prioritises employee development and a collaborative work culture, making it an ideal place for those looking to grow their careers in the North West Region. With a strong focus on safety and customer service, employees benefit from hands-on leadership opportunities, competitive compensation, and a supportive environment that encourages teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Assistant in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travis Perkins. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travis Perkins before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Assistant in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travis Perkins:Your cover letter is your chance to shine! Tell us why you want to work at Travis Perkins specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travis Perkins!
How to prepare for a job interview at Travis Perkins
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
