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- Tasks: Engage with customers, process orders, and manage stock in a dynamic branch environment.
- Company: Join TF Solutions, a leading air conditioning and refrigeration distributor in the UK.
- Benefits: Full training, career development opportunities, and a supportive team culture.
- Other info: Exciting growth opportunities within a diverse and inclusive workplace.
- Why this job: Be part of a friendly team and make a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your energy and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
We are TF Solutions – the one‑stop shop for all air conditioning, refrigeration and heat pump products. With substantial growth over the past decade we are becoming one of the UK’s leading air‑conditioning and refrigeration distributors, and we are now part of the Travis Perkins Group, recognised as one of the UK's top employers.
Joining our friendly and hardworking family as a Customer Service Apprentice, you will be on the front line dealing with customers who come into our shop. As part of the branch team you will play a vital role in our continued success by providing a first‑class service.
Job Details
- Location: Exeter
- Contract type: Permanent
- Full-time
- Posted: 15 hours ago
What you’ll be doing
- Explore a variety of areas within the branch to discover where your strengths and interests lie – from trade counter interactions to phone support – and collaborate with the team to deliver products to customers safely and efficiently.
- Process customer orders, answer phones, keep stock, manage shelving and handle supplier deliveries, correctly booking them in the branch system.
- Gain experience in the warehouse, building product knowledge to deliver the best service to customers and working with the administration team to understand all business areas.
- Receive full training on our systems, with a coach assigned to support your development programme during the first 12 months.
- Build strong relationships with customers, helping to maintain our success by delivering the highest service standards – the key is to be helpful, friendly and to become familiar with customers by name.
What experience you need
- This key customer‑facing role requires the ability to provide great customer service and upsell where appropriate, and we will teach you the rest.
- Highly adaptable, resilient, tenacious, with high levels of energy and drive.
- Thrives in a dynamic and fast‑paced environment.
- Friendly, outgoing personality, happy to communicate face‑to‑face with customers and build strong relationships.
As a Customer Service & Sales Assistant in the Travis Perkins Group, you’ll have a fantastic opportunity to excel and continue developing your career. New colleagues are encouraged to enrol onto a TF Solutions development scheme, supported by a development plan that embraces our values.
We are driving to become a truly inclusive employer. We want everyone to be at their best and aspire for everyone within our Group to feel safe, welcome and confident to be their authentic selves.
Interested? Apply now!
Branch Sales Assistant in Exeter employer: Travis Perkins Trading Company Limited
Contact Detail:
Travis Perkins Trading Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Sales Assistant in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TF Solutions. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of examples from your past experiences where you've provided excellent service or resolved issues. Be ready to share these during your chat!
✨Tip Number 3
Show off your adaptability! The job description mentions a dynamic environment, so be prepared to discuss how you've thrived in fast-paced situations before. We want to see that you can handle whatever comes your way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Branch Sales Assistant in Exeter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and outgoing personality shine through. We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and sales!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Branch Sales Assistant. Mention any relevant experience in customer service or sales that showcases your adaptability and resilience.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travis Perkins Trading Company Limited
✨Know the Company
Before your interview, take some time to research TF Solutions. Understand their products, values, and what makes them a leading distributor in air conditioning and refrigeration. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Branch Sales Assistant, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlight your friendly and outgoing personality, as this is crucial for building strong relationships with customers.
✨Demonstrate Adaptability
This role requires someone who thrives in a dynamic environment. Be ready to discuss times when you've had to adapt quickly to changes or handle multiple tasks at once. Show that you can keep your energy up and stay resilient, even when things get busy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or opportunities for growth within the company. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.