At a Glance
- Tasks: Engage with customers, process orders, and manage stock in a dynamic branch environment.
- Company: Join TF Solutions, a leading distributor in air conditioning and refrigeration, part of Travis Perkins Group.
- Benefits: Full training, development opportunities, and a supportive team culture.
- Other info: Be part of an inclusive team that values your authentic self.
- Why this job: Kickstart your career in customer service with hands-on experience and growth potential.
- Qualifications: No prior experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
- Branch Sales Assistant
- Travis Perkins View all jobs
- Dunstable, Bedfordshire
- Permanent
- Full-time
- 11 hours ago
We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products and with substantial growth over the past decade, we're becoming one of the leading Air Conditioning & Refrigerators distributors in the UK, so we'd say we know a thing or two about our sector.
We're also now part of the Travis Perkins Group, recognised as one of the UK's top employers.
Joining our friendly and hardworking family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop.
As part of the branch team, you will play a vital role in our continued success providing a first class service.
What you'll be doing
- Not one day is the same in TF Solutions branch life, but here are a few pointers:
- You'll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie.
This will vary between talking to our customers in our trade counter or speaking to them over the phone.
You'll be working with our team to get our products to the customer safely and efficiently.
- You will be based inside processing our customer orders, answering the phone, keeping stock and facing up shelves.
You will also be dealing with supplier deliveries and accurately booking them in branch.
- You will also gain experience in our warehouse, gaining product knowledge to provide the best service to our customers, and with the administration team to fully understand all areas of the business.
- Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months.
- Our success is built on strong relationships with our customers so it's essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
- Someone who thrives in a dynamic and fast paced environment
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose.
As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme.
How will you know you are doing a great job and developing your career?
Simple.
We will support you with a development plan that embraces our values.
We're driving to become a truly inclusive employer.
We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
- Someone who thrives in a dynamic and fast paced environment
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose.
As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme.
How will you know you are doing a great job and developing your career?
Simple.
We will support you with a development plan that embraces our values.
We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products and with substantial growth over the past decade, we're becoming one of the leading Air Conditioning & Refrigerators distributors in the UK, so we'd say we know a thing or two about our sector.
We're also now part of the Travis Perkins Group, recognised as one of the UK's top employers.
Joining our friendly and hardworking family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop.
As part of the branch team, you will play a vital role in our continued success providing a first class service.
What you'll be doing
- Not one day is the same in TF Solutions branch life, but here are a few pointers:
- You'll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie.
This will vary between talking to our customers in our trade counter or speaking to them over the phone.
You'll be working with our team to get our products to the customer safely and efficiently.
- You will be based inside processing our customer orders, answering the phone, keeping stock and facing up shelves.
You will also be dealing with supplier deliveries and accurately booking them in branch.
- You will also gain experience in our warehouse, gaining product knowledge to provide the best service to our customers, and with the administration team to fully understand all areas of the business.
- Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months.
- Our success is built on strong relationships with our customers so it's essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- #J-18808-Ljbffr
Branch Sales Assistant in Dunstable employer: Travis Perkins Trading Company Limited
As a Transport Manager at CCF, you will join a dynamic team within one of the UK's leading companies, where your contributions directly impact our growth and customer satisfaction. We pride ourselves on a supportive work culture that champions safety and inclusivity, offering ample opportunities for professional development and career advancement. With a focus on teamwork and a commitment to excellence, CCF provides a rewarding environment for those looking to make a meaningful difference in the transport sector.
Contact Details:
Travis Perkins Trading Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Sales Assistant in Dunstable
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travis Perkins Trading Company Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travis Perkins Trading Company Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Sales Assistant in Dunstable
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travis Perkins Trading Company Limited:Your cover letter is your chance to shine! Tell us why you want to work at Travis Perkins Trading Company Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travis Perkins Trading Company Limited!
How to prepare for a job interview at Travis Perkins Trading Company Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
