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For Companies At a Glance
- Tasks: Assist customers with enquiries, provide product info, and prepare quotes.
- Company: Join CCF, a leading distributor in the UK construction industry, part of the Travis Perkins Group.
- Benefits: Enjoy 22 days holiday, colleague bonuses, discounts, and a great work-life balance.
- Why this job: Gain valuable skills through an award-winning apprenticeship while building relationships with customers.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Opportunities for career progression up to the Boardroom await you!
Overview
Possible solutions and relatable products. Be helpful and friendly, you will likely get to know our customers on a first-name basis. Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase.
What’s in it for you?
A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
Does this sound like you?
We\\\’re looking for individuals with the potential to be future leaders within our business. You\\\’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and, desire to build a long lasting, successful career with us. We\\\’re driving to become a truly inclusive employer. We want everyone to be at their best and it\\\’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us. #TP//Untiered
Customer Service
Customer Service means many things to many people. But being Completely Customer Focused is what we stand for. Part of the Travis Perkins Group, CCF are a nationwide distributor of insulation and interior building products to the UK construction industry and with your help our goal is to be number one in the industry for customer service, ensuring we provide all of our customers with the support they need to get the job done. So ask yourself, are you Completely Customer Focused?
Being an Apprentice Customer Service Assistant with us gives you a fantastic opportunity to showcase your ability to build relationships with customers. Don\\\’t worry though, we don\\\’t expect you to already be an expert in our products. You\\\’ll join our industry-leading apprenticeship programme, enabling you to build the necessary skills, knowledge and behaviours to be best you can and to set you up for future success. Our CCF Pursuit of Better Certificate is a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you\\\’ll explore:
- Our safety culture within branch
- The products we sell and the services we provide
- What makes us different and keeps us as the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn\\\’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom. Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by and 33rd best employer of Apprentices by the
Day-to-day
No two days are the same, but ultimately you\\\’ll: Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering
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Customer Service Apprenticeship employer: Travis Perkins Trading Company Limited
Contact Detail:
Travis Perkins Trading Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship
✨Tip Number 1
Familiarise yourself with the products and services offered by CCF. Understanding the basics of insulation and interior building products will help you engage with customers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills. Since you'll be building relationships with customers, being friendly and approachable is key. Try role-playing customer interactions with friends or family to boost your confidence.
✨Tip Number 3
Show your enthusiasm for customer service. During any interviews or discussions, express your passion for helping others and your desire to create positive experiences for customers. This will align well with the company's focus on being completely customer-focused.
✨Tip Number 4
Research the company culture at Travis Perkins Group. Understanding their values around inclusivity and support will help you articulate how you can contribute to their mission and fit into their team during the application process.
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Apprentice. Highlight key responsibilities and required skills that you can demonstrate.
Tailor Your CV: Make sure your CV reflects your customer service skills and any relevant experience. Use specific examples that showcase your ability to build relationships and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work in customer service and how you align with their values of being completely customer focused.
Showcase Your Personality: Since the role involves building relationships with customers, let your personality shine through in your application. Be friendly and approachable in your writing style to reflect the qualities they are looking for.
How to prepare for a job interview at Travis Perkins Trading Company Limited
✨Show Your Customer Focus
Emphasise your ability to connect with customers. Share examples of how you've built relationships in previous roles or experiences, highlighting your friendly and helpful nature.
✨Know the Products
While you may not be an expert yet, do some research on the products offered by the company. Familiarise yourself with their services and be ready to discuss how you can assist customers with their enquiries.
✨Demonstrate Your Ambition
Express your desire to grow within the company. Talk about your long-term career goals and how this apprenticeship aligns with your aspirations to become a future leader.
✨Be Yourself
The company values authenticity, so don’t be afraid to show your true self during the interview. Share your personality and what makes you unique, as this will help you stand out as a candidate.