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- Tasks: Lead a team, manage support claims, and ensure smooth operations.
- Company: Join a family-run business with the ambition of a FTSE 250 company.
- Benefits: Competitive salary, full benefits package, and extensive career opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in a similar role, strong communication skills, and good IT proficiency.
- Other info: Flexible work attitude and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Team Manager you will be trained to be a multi-skilled leader covering:
- Check and approve Support claims.
- Investigate and report on queries in relation to supplier contract claims.
- Apply accurate and timely system updates to ensure accurate claims are made.
- Manage a small team, being responsible for performance management and supervision.
- Manage day-to-day workload for your team, by setting expectations through targets and ensure this is well controlled on a daily basis.
- Provide training for the team and assist in all team tasks.
- Lead, motivate and coach team members - carrying out 121's and performance reviews.
- Comfortable communicating verbally and in writing with a variety of colleagues and suppliers.
Qualifications
- You will have experience within a similar role.
- You will be organised with the ability to plan your workload, have an aptitude for figures, good IT skills, especially using spreadsheets (Google/Excel).
- Experience leading a team.
- At least C grade GCSE in English and Maths.
- Possess excellent customer service skills and can naturally generate relationships both locally and remotely.
- Highly motivated; must have the desire to make things happen on time.
- Be willing to help others.
- Be able to spot and flag issues.
We are looking for self-motivated individuals with good communication skills and with the ability to work well under pressure on their own and as part of the team. You may work across all of our existing teams as required so a flexible and positive attitude towards your work is essential. Despite our size, we have the values of a family-run business and the mindset and ambition of a forward-thinking FTSE 250 Company. We offer our employees access to extensive career opportunities across our leading businesses operating nationwide. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full benefits package and a salary that grows with you as you grow in our business.
The Travis Perkins Group are the UK leader in the building materials and home improvement markets. Recognised as one of Britain's Top Employers since 2010. BSS is one of the family of businesses within the Group, with 50+ branches around the country. We have an exciting opportunity for the right candidates to join our Contract Support Team - are you interested?
Contract Support Assistant Manager employer: Travis Perkins Trading Company Limited
Contact Detail:
Travis Perkins Trading Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Travis Perkins or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and performance reviews. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed workloads and set targets in previous roles. This will demonstrate that you’re ready to hit the ground running as a Contract Support Assistant Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you’re proactive, just like we value at StudySmarter!
We think you need these skills to ace Contract Support Assistant Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and handling support claims. We want to see how your skills match what we're looking for, so don’t hold back!
Show Off Your Communication Skills: Since you'll be communicating with various colleagues and suppliers, it’s important to demonstrate your written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Highlight Your Organisational Skills: We’re after someone who can manage their workload and that of a team. In your application, give examples of how you've successfully planned and organised tasks in previous roles. This will help us see your potential as a multi-skilled leader.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins Trading Company Limited
✨Know Your Numbers
Since the role involves handling figures and spreadsheets, brush up on your numerical skills. Be prepared to discuss how you've managed budgets or analysed data in previous roles. This will show that you can handle the financial aspects of the job.
✨Showcase Your Leadership Skills
As a future leader of a small team, it's crucial to demonstrate your experience in managing people. Prepare examples of how you've motivated and coached team members in the past, and be ready to discuss your approach to performance management.
✨Communication is Key
This role requires strong verbal and written communication skills. Think of instances where you've effectively communicated with colleagues or suppliers, especially in resolving queries. Practise articulating these experiences clearly during the interview.
✨Be Organised and Flexible
The job demands excellent organisational skills and the ability to manage workloads. Share specific strategies you use to stay organised and how you adapt to changing priorities. This will highlight your readiness for the dynamic nature of the role.