At a Glance
- Tasks: Reconnect with past customers and build lasting relationships.
- Company: Join a fast-growing team at one of the UK's leading companies.
- Benefits: Full training, bonuses, and clear career progression opportunities.
- Other info: Be part of an inclusive culture where you can truly be yourself.
- Why this job: Make a real impact while developing valuable skills in a supportive environment.
- Qualifications: Confident phone skills and a positive attitude are all you need!
The predicted salary is between 25000 - 32000 £ per year.
Bring customers back. Build your career. Be part of a winning team. We're looking for confident, motivated people to join our growing Customer Account Team - a high-energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you'll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you'll love it here:
- A great team environment - supportive, fun, and driven to succeed together
- Clear progression paths - develop into senior roles, account management, sales, team leadership and more
- Full training provided - perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities - stability, structure, and long-term career growth
- Recognition and rewards - bonuses, incentives, and celebrations for hitting team goals
Do you need the perfect experience? Just the right attitude! If you're:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We're driving to become a truly inclusive employer. We want everyone to be at their best and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Ready to start your career with a company that invests in you? Apply today and take your first step into a role where you can grow, develop, and make a real impact.
Customer Reengagement Specialist in Birmingham employer: Travis Perkins Trading Company Limited
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. With clear progression paths, comprehensive training, and a focus on personal growth, we empower our employees to thrive in their careers while enjoying a fun and collaborative team environment. Join us in a role where your contributions are recognised and rewarded, and where you can truly make a difference in reconnecting with our valued customers.
Contact Details:
Travis Perkins Trading Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Reengagement Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the team during your interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since you'll be calling customers, get comfortable chatting on the phone. Role-play with friends or family to build your confidence and refine your approach to handling different customer scenarios.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team and ready to make an impact from day one.
We think you need these skills to ace Customer Reengagement Specialist in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission of bringing customers back.
Tailor Your Application:Make sure to customise your application for the Customer Reengagement Specialist role. Highlight any relevant experience or skills that align with what we’re looking for, like your confidence on the phone and problem-solving abilities.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Travis Perkins Trading Company Limited
✨Know Your Customer
Before the interview, research the company’s customer base and their needs. Understanding who you’ll be reconnecting with will help you demonstrate your ability to build relationships and tailor solutions during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. Prepare examples of how you've successfully communicated with customers in the past, focusing on problem-solving and relationship-building.
✨Highlight Your Resilience
Be ready to discuss times when you faced challenges or setbacks. Emphasise your positive attitude and how you bounced back, as resilience is key in a role focused on reengaging customers.
✨Demonstrate Your Motivation
Express your eagerness to learn and grow within the company. Share your career aspirations and how this role aligns with your goals, showing that you’re not just looking for a job, but a place to develop your skills and make an impact.
