At a Glance
- Tasks: Engage with customers, provide quotes, and offer solutions in-store and over the phone.
- Company: Join Keyline Civils Specialists, part of the Travis Perkins Group.
- Benefits: Enjoy a competitive salary, 22 days holiday, and company discounts.
- Other info: Embrace inclusivity and build lasting relationships with customers.
- Why this job: Kickstart your career with hands-on training and mentoring in customer service.
- Qualifications: No prior experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 15000 - 20000 € per year.
Keyline Civils Specialists, part of the Travis Perkins Group, is seeking a trainee for a 12‑month Apprenticeship in Customer Service & Sales.
Location: Ashford, Kent
Role Overview:
- Supported by an apprenticeship, you will develop skills across the business.
- You will engage with customers in-store and over the phone, providing quotes, product information and solutions.
- The programme covers:
- Our safety culture within the branch
- The products we sell and the services we provide
- What sets us apart and keeps us the number one choice for our customers
- 1:1 coaching, mentoring and technical and skills training to support your progress
- Opportunity to build a long‑lasting, successful career with us, from Apprenticeship to senior roles
Responsibilities:
- Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products.
- Be helpful and friendly, often getting to know our customers on a first‑name basis.
- Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase.
Benefits:
- Competitive salary and benefits including 22 days holiday.
- Colleague bonus and company discounts across the Travis Perkins Group.
- Work‑life balance with most customers and staff choosing weekends off.
- Access to a range of online discounts at leading retailers.
Inclusivity:
We aim to be a truly inclusive employer, welcoming everyone to bring their authentic selves to work.
Customer Service Apprenticeship in Ashford employer: Travis Perkins Trading Company Limited
Keyline Civils Specialists, part of the Travis Perkins Group, is an excellent employer that prioritises employee growth and development through a comprehensive apprenticeship programme. Located in Ashford, Kent, we offer a supportive work culture with 1:1 coaching and mentoring, competitive benefits including a generous holiday allowance and colleague discounts, and a commitment to inclusivity, ensuring all employees can thrive while building meaningful careers in customer service and sales.
Contact Detail:
Travis Perkins Trading Company Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Ashford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Keyline Civils Specialists and the Travis Perkins Group. Understanding their products and services will help you engage with them confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, try role-playing different customer scenarios with friends or family. This will help you feel more comfortable when it comes to engaging with real customers.
✨Tip Number 3
Be yourself during the interview! The team at Keyline is looking for someone who can connect with customers on a personal level. So, don’t be afraid to let your personality shine through – being friendly and approachable is key!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows that you’re keen to join our team at StudySmarter.
We think you need these skills to ace Customer Service Apprenticeship in Ashford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about building relationships with customers, so show us how you’d connect with them.
Tailor Your Application:Make sure to tailor your application to the Customer Service Apprenticeship specifically. Highlight any relevant experience or skills that relate to customer service and sales. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Travis Perkins Trading Company Limited
✨Know Your Stuff
Before the interview, make sure you understand the products and services offered by Keyline Civils Specialists. Familiarise yourself with their safety culture and what makes them stand out in the market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your People Skills
Since this role involves engaging with customers both in-store and over the phone, practice your communication skills. Role-play common customer scenarios with a friend or family member. Focus on being friendly, helpful, and approachable, as these traits are key to building relationships with customers.
✨Show Enthusiasm for Learning
As an apprentice, you'll be expected to learn and grow. Be prepared to discuss how you approach learning new skills and your willingness to take on feedback. Highlight any previous experiences where you've successfully adapted to new challenges, as this will demonstrate your potential for growth within the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for advancement, or how the team collaborates. This shows that you're not only interested in the position but also invested in your future with the company.
