Regional Manager - South West in Yeovil

To be successful, you'll need to live on patch. Toolstation is one of the UK’s fastest growing retailers, with an impressive wave of sales behind us. We’re not resting on our laurels, serving Trade and DIY customers smarter, scaling fast, and leading the transformation to become an omni‑channel retailer. This role is for a highly commercial, multi‑site retail manager to help continue our success.

What You’ll Do

• You’ll take responsibility for a range of 30 stores throughout the South West, maximizing sales and performance.
• You’ll review our trading propositions, standards and service, optimise customer relationships, and build upon our customer‑obsessed culture.
• Combining passion for people and customers with operational excellence and leadership quality, you’ll identify areas for continuous improvement and deliver the best commercial outcomes.
• Beyond short‑term goals, you will drive the talent and people agenda, ensuring change happens quickly, building succession plans at all levels, and setting up the region for long‑term growth and success.

Day‑to‑Day

• Commercial. Drive customer retention and growth, inspire performance, and implement sales initiatives, focusing on opportunity, costs and the bottom line.
• Operational Excellence. Lead by example, maintain accurate reporting, and ensure compliance across all activities. Manage top‑tier stores, health and safety, security, cash, stock integrity, and shop floor/warehouse presentation.
• Collaborating. Share new ideas and best practice across the business, coordinating with Recruitment and Supply Chain to ensure smooth operations.
• Talent Development. Coach the team to prioritize staff development; identify training needs, resolve issues, and tailor PDPs to support retention. Foster succession planning, champion diversity and inclusion, and empower staff to be heard.
• Leadership. Inspire, motivate, and create an engagement‑focused environment, driving the team toward success.

What You’ll Bring

• Multi‑site management experience. At least 3 years managing multi‑site retail, with employment law, P&L accountability, stock management and recruitment expertise.
• Proven sales and performance building experience is essential.
• Customer focus. Proven success in building a customer base, keeping customers at the heart of decisions, and measurable NPS scores.
• Communication. Exceptional communicator able to adapt style from store assistants to board directors and the public, creating positive engagement and productive relationships across the business.
• Adaptability. Embrace constant change, problem‑solve at pace, adapt positively under pressure, and thrive in a growth environment.
• Yourself. Bring your whole self to work and let your true personality shine.

Benefits

• Secure opportunities in retail, with career progression across the business.
• Extensive training, development, and benefits that are among the best in retail.

About Toolstation

We’re one of Britain’s fastest growing multi‑channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, we operate as an entrepreneurial business and are well established with a network of almost 600 branches and distribution centres across the UK. With plans to open more branches this year, we offer opportunities for retail professionals who want to grow with us. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.