At a Glance
- Tasks: Reconnect with past customers and build lasting relationships through engaging conversations.
- Company: Join a dynamic team at one of the UK's leading companies in construction materials.
- Benefits: Enjoy bonuses, incentives, and clear paths for career progression.
- Other info: Be part of an inclusive environment that celebrates authenticity and teamwork.
- Why this job: Make a real impact while developing skills that will last a lifetime.
- Qualifications: Confident phone communication and a positive, resilient attitude.
The predicted salary is between 25000 - 30000 £ per year.
Bring customers back. Build your career. Be part of a winning team.
We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
What does the future look like? Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, A Regional Sales Role or if you love branch life, Branch Sales Role.
About Us: As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Commutable Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Sales Advisor in Wolverhampton employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment. Our Customer Sales Advisors benefit from comprehensive training, clear career progression opportunities, and a culture that celebrates achievements and teamwork. With a focus on personal growth and inclusivity, we empower our employees to thrive while making a meaningful impact in reconnecting with customers across the vibrant West Midlands region.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their winning culture.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking to customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and growing your career with us.
We think you need these skills to ace Customer Sales Advisor in Wolverhampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission.
Tailor Your Application:Make sure to customise your application for the Customer Sales Advisor position. Highlight your relevant experience and skills that align with what we’re looking for, like your confidence on the phone and problem-solving abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their products and services, especially those related to customer retention. This will help you demonstrate your knowledge and show that you're genuinely interested in reconnecting with past customers.
✨Practice Your Pitch
Since the role involves speaking on the phone, practice your communication skills. Role-play common scenarios where you might need to persuade a customer to return. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Showcase Your Resilience
Be prepared to discuss times when you've faced challenges or setbacks. Highlight how you remained positive and motivated, as resilience is key in sales roles. Use specific examples to illustrate your problem-solving skills and ability to bounce back.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, training opportunities, and potential career paths. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
