At a Glance
- Tasks: Reconnect with past customers and build lasting relationships.
- Company: Join a fast-growing team at one of the UK's leading companies.
- Benefits: Enjoy bonuses, incentives, and clear career progression.
- Other info: Opportunities for growth into senior sales roles or branch management.
- Why this job: Make a real impact while developing valuable skills in a supportive environment.
- Qualifications: No perfect experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 25000 - 32000 € per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
You don’t need the perfect experience — just the right attitude! If you’re:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
…then we want to hear from you.
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, a Branch Sales Role.
About us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Retention Executive in West Bromwich employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment. Our Customer Retention Executives benefit from clear progression paths, comprehensive training, and a culture that celebrates achievements, making it an ideal place for those eager to grow their careers in sales. With a focus on inclusivity and personal development, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive in West Bromwich
✨Tip Number 1
Get to know the company inside out! Research CCF and the Travis Perkins Group, so you can chat confidently about their values and what they do. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be calling previous customers, role-play with a friend or family member. This will help you feel more comfortable and confident when it comes to handling real conversations.
✨Tip Number 3
Be ready to share your own experiences! Think about times you've solved problems or helped someone out. This will give you great examples to discuss during interviews and show how you can make an impact.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and shows you're serious about joining our team. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Retention Executive in West Bromwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to customer retention and how you’ve successfully engaged with customers in the past.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key achievements and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understanding their needs and pain points will help you demonstrate how you can effectively reconnect with past customers and build those relationships.
✨Practice Your Pitch
Since this role involves talking to customers, practice your phone skills! Role-play with a friend or family member to get comfortable with sharing offers and solutions. This will help you sound confident and natural during the interview.
✨Show Your Problem-Solving Skills
Be prepared to discuss examples of how you've solved problems in the past. Think about times when you turned a negative situation into a positive outcome. This will showcase your resilience and ability to listen carefully to customer needs.
✨Emphasise Your Motivation
Highlight your eagerness to learn and grow within the company. Talk about your personal goals and how they align with the company's vision. Showing that you're motivated by achievable targets will resonate well with the interviewers.
