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- Tasks: Support the Department Manager and deliver top-notch customer service daily.
- Company: Travis Perkins is a leading UK employer, committed to employee welfare and development.
- Benefits: Enjoy career development opportunities and a supportive work environment.
- Why this job: Join a dynamic team where your contributions directly impact customer satisfaction and business success.
- Qualifications: Experience in Plumbing and Heating, plus exceptional sales and customer service skills required.
- Other info: Embrace inclusivity and authenticity in a workplace that values your unique self.
The predicted salary is between 30000 - 50000 £ per year.
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At Travis Perkins we pride ourselves on being a great place to work that\’s why we have been voted one of the UK’s Top Employers every year since 2010, we look after our people and empower them to look after our business and our loyal customer base.
As Customer Sales Assistant you will support your Department Manager and play a vital role in our continued success, making sure we are working better for customers and providing a first class service.
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service – the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- With your expertise and knowledge of products and services we offer, you’ll be on the front line and a pivotal contact for new and existing customers, nurturing great relationships, understanding their needs in order to offer expert advice and recommending alternatives to meet their individual needs and maximise the sale of goods.
- Safety is at the forefront of everything we do, your aim will be to ensure that all our colleagues and customers leave the Branch safely, by adhering to all stay safe policies and procedures.
What experience do you need?
With 100,000 product lines, previous experience within the Plumbing and Heating sector is essential, along with extensive knowledge of Heating and Bathroom products. We also need transferable skills such as, Exceptional Sales Experience and Great Customer Service.
Does this sound like you?
- We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic Customer Sales Assistants. Are you:
- Someone that is adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that is positive, proactive and highly organised in their approach.
- Career focused, ambitious and want to build a career.
Being a Customer Service Assistant in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme – which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
#TP/BC/Untiered
Seniority level
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Entry level
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Full-time
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Industries
Wholesale Building Materials
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TP P&H Expert employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TP P&H Expert
✨Tip Number 1
Familiarise yourself with the products and services offered by Travis Perkins, especially in the Plumbing and Heating sector. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Travis Perkins on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the application process.
✨Tip Number 3
Prepare to showcase your exceptional sales experience and customer service skills through real-life examples. Think of specific situations where you went above and beyond for a customer, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Demonstrate your adaptability and resilience by discussing how you've thrived in fast-paced environments before. Highlighting these traits will resonate well with the dynamic nature of the TP branch life.
We think you need these skills to ace TP P&H Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Plumbing and Heating sector. Emphasise any relevant sales experience and customer service skills that align with the role at Travis Perkins.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, focus on transferable skills such as adaptability, resilience, and organisation. These traits are essential for thriving in a dynamic environment like Travis Perkins.
Show Enthusiasm for Development: Express your eagerness to grow within the company. Mention your interest in enrolling in development schemes and how you plan to contribute to the team’s success while advancing your career.
How to prepare for a job interview at Travis Perkins plc
✨Showcase Your Product Knowledge
As a TP P&H Expert, having extensive knowledge of plumbing and heating products is crucial. Be prepared to discuss specific products and their applications during the interview. This will demonstrate your expertise and ability to provide valuable advice to customers.
✨Emphasise Customer Service Skills
Travis Perkins values strong relationships with customers. Highlight your previous customer service experience and share examples of how you've gone above and beyond to meet customer needs. This will show that you understand the importance of delivering first-class service.
✨Demonstrate Adaptability and Resilience
The role requires someone who thrives in a dynamic environment. Prepare to discuss situations where you've had to adapt quickly or overcome challenges. This will illustrate your tenacity and ability to handle the fast-paced nature of the job.
✨Express Career Ambitions
Travis Perkins encourages career development. Share your career goals and how this position aligns with them. This shows that you're not just looking for a job, but are genuinely interested in growing within the company.
