At a Glance
- Tasks: Assist customers in selecting tools and managing hire agreements in a fast-paced environment.
- Company: Join BSS Industrial, a leading distributor with a friendly team culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and career development opportunities.
- Other info: Great training provided, plus opportunities for growth within a large organisation.
- Why this job: Be part of a dynamic team where every day brings new challenges and customer interactions.
- Qualifications: No experience needed; just bring your friendly attitude and willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
A busy and fast-paced business with great benefits, plenty of opportunities for career progression and a friendly team environment. Join BSS as a Tool Hire Assistant and become part of a hard-working team where no two days are the same.
The Role
As a Tool Hire Assistant, you'll play an important role in delivering a great experience for our customers while supporting the smooth day-to-day operations of our Tool Hire Centre. You'll be one of the first points of contact for our customers, helping them find the right equipment for their needs, arranging hire agreements and ensuring they receive a friendly, professional service from start to finish. The role will include:
- Serving customers at the trade counter and helping them select the right tools and equipment.
- Dealing with customer enquiries both face-to-face and over the telephone.
- Preparing quotes and processing hire agreements.
- Organising and coordinating equipment collections and returns.
- Carrying out administrative duties associated with the hire process.
- Ensuring hired equipment is available, prepared and presented to the required standard.
- Supporting the Branch Manager with the day-to-day operation of the Tool Hire Centre.
- Helping to ensure equipment is used and hired safely and in accordance with company procedures.
- Carrying out deliveries and collections when required, particularly during busy periods.
Whether a customer needs a power tool for a small job or more specialist equipment for a larger project, you'll help them find the right solution while ensuring they receive the excellent customer service BSS is known for.
What We're Looking For
You don't necessarily need previous experience in the tool hire industry. What's most important is that you're friendly, approachable and genuinely enjoy helping customers. You will be someone who:
- Is a natural people person and enjoys building relationships with customers and colleagues.
- Has a friendly, helpful and professional approach.
- Is confident communicating with customers face-to-face and over the telephone.
- Can learn new systems, products and processes quickly.
- Is organised and able to manage multiple tasks in a busy environment.
- Has strong attention to detail when completing hire contracts and administrative tasks.
- Has an interest in tools, equipment or mechanical products, with some mechanical knowledge being advantageous.
- Is comfortable working as part of a team while also taking responsibility for their own workload.
- Has a full UK driving licence, as there may be an expectation to carry out deliveries and collections from time to time.
Experience within the hire industry would be advantageous but is not essential. New starters will receive the training and support required to develop their product knowledge, systems skills and understanding of the hire operation.
About Us
BSS Industrial is one of the UK's leading distributors of heating, pipeline, process and mechanical services equipment, supplying customers across the Building Services and Industrial sectors. Established over 110 years ago, BSS became part of the Travis Perkins Group in 2010. Today, we have more than 60 BSS branches across the UK, supported by a National Distribution Centre at Lutterworth and a National Tube Distribution Centre in Coventry. We have a wealth of experience across our business, from technical support and customer care to product engineering and design, alongside our market-leading own brand, BOSS. At BSS, our people are at the heart of what we do. We work hard, support each other and take pride in delivering an excellent service to our customers. As part of the wider Travis Perkins Group, there are also plenty of opportunities to develop your skills and progress your career within a large and growing organisation.
What We Offer
In return for your hard work and commitment, you'll have the opportunity to develop your career within a supportive team and a well-established business. You'll also have access to a range of benefits, which may include:
- Competitive salary.
- Annual colleague bonus.
- Contributory pension.
- Life assurance.
- Sharesave scheme.
- Colleague discounts across the Travis Perkins Group, including Toolstation.
- Access to a wide range of online discounts covering everything from travel and airport parking to restaurants, cinemas and days out.
- Opportunities for career development and progression across the wider Travis Perkins Group.
We're driving to become a truly inclusive employer. We want everyone to be at their best, and it's our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you; it makes us, us.
Tool Hire Assistant employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work environment. As a Warehouse Supervisor/Team Leader, you'll benefit from extensive career growth opportunities, competitive salaries with bonus potential, and a strong commitment to employee wellbeing. Our culture encourages collaboration and authenticity, ensuring that every team member feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Assistant
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Travis Perkins plc, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Tool Hire Assistant at Travis Perkins plc.
We think you need these skills to ace Tool Hire Assistant
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Travis Perkins plc
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
