At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a leading UK retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Other info: Flexible hours available; perfect for students looking to earn while they learn.
- Why this job: Be part of a friendly team focused on customer happiness and personal development.
- Qualifications: No experience needed, just bring your enthusiasm and reliability!
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What You’ll Bring
- A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What You’ll Get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits: We’ve got you covered!
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare +
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Store Assistant in Telford employer: Travis Perkins plc
At Toolstation, we pride ourselves on being an employee-focused retailer that values growth and development. With a supportive work culture, comprehensive training programmes, and opportunities for career advancement within the Travis Perkins Group, you can build a rewarding career right here in Telford. Enjoy competitive benefits, including generous holiday allowances, discounts, and health support, all while being part of a dynamic team dedicated to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant in Telford
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Knowing the range of tools and building supplies they offer will help you engage with customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Be prepared to discuss your availability and flexibility during the interview. Since the store operates from early morning to late evening, showing that you can manage various shifts will make you a more attractive candidate.
✨Tip Number 3
Highlight any previous customer service experience, even if it's not in retail. Emphasising your ability to provide excellent service and handle customer queries will align well with Toolstation's focus on customer satisfaction.
✨Tip Number 4
Show your willingness to learn and grow within the company. Mentioning your interest in training opportunities or career progression can demonstrate your commitment to Toolstation and its values.
We think you need these skills to ace Store Assistant in Telford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Travis Perkins plc is looking for in a Store Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV:Make sure your CV reflects the qualities mentioned in the job description. Emphasise any relevant experience, even if it's not directly in retail, and showcase your ability to work in a fast-paced environment.
Craft a Strong Cover Letter:Write a cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Toolstation and how your personality aligns with their values, such as being friendly and proactive.
Showcase Your Availability:Since the role requires flexibility with early starts and late finishes, clearly state your availability in your application. This shows that you are committed and ready to meet the demands of the job.
How to prepare for a job interview at Travis Perkins plc
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not from a retail background. Highlight your ability to engage with customers and help them find what they need.
✨Be Ready for Practical Questions
Expect questions that assess your willingness to handle various tasks, such as stocking shelves or managing deliveries. Show that you're ready to roll up your sleeves and get involved in all aspects of the job.
✨Research the Company
Familiarise yourself with Toolstation and its parent company, Travis Perkins. Understanding their values and services will help you align your answers with what they are looking for in a Store Assistant.
