At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing stock.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and a supportive work environment.
- Other info: Access training, development, and exciting career paths within the company.
- Why this job: Kickstart your career with growth opportunities and hands-on experience.
- Qualifications: Bring a friendly personality, reliability, and enthusiasm to the team.
The predicted salary is between 11 - 12 £ per hour.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
What You’ll Do
- Be the friendly face of Toolstation, helping customers find what they need, and get hands‑on with deliveries, warehouse tasks, and stocking shelves.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding customer service, chatting with customers and staying efficient during busy times.
- Ask the right questions to help customers find everything they need to get the job done right.
- Be proactive in selling the benefits of Toolstation Club and Trade Accounts, signing customers up for great deals and competitive prices.
What You’ll Bring
- A warm, friendly personality to maintain high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you.
- Flexibility, commitment, and support for your customers and team are key.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What You’ll Get
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
Why Join Us?
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
About Toolstation
We’re one of the UK’s fastest-growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Equal Opportunity Employment
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Store Assistant employer: Travis Perkins plc
Toolstation is an excellent employer that prioritises employee growth and development, offering a clear pathway for advancement from Store Assistant to management roles. With a supportive work culture, competitive benefits including a generous holiday allowance, discounts, and health support, employees can thrive in a dynamic environment while enjoying the perks of being part of a rapidly expanding multi-channel retailer. Located in West Wickham, this role provides a fantastic opportunity for local candidates to join a friendly team dedicated to outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can make customers feel welcome. Role-play common scenarios with friends or family to get comfortable with chatting and helping customers find what they need.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires early starts and late finishes, so be prepared to discuss your availability. Highlight any previous experiences where you've adapted to changing schedules or worked as part of a team during busy times.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a direct line to us. Plus, it shows you're proactive and keen to join the Toolstation family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Store Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to show us how you can connect with customers and create a positive atmosphere in the store.
Highlight Your Reliability:Make sure to mention your reliability and commitment. We’re looking for someone who can be there when we need them, so share examples of how you've been dependable in previous roles or situations.
Be Proactive:In your application, demonstrate your proactive approach. Talk about times when you’ve gone above and beyond to help customers or improve processes. This shows us that you’re ready to take initiative and contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website at www.toolstationjobs.com. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Customer Service Skills
As a Store Assistant, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Be ready to demonstrate how you can be the friendly face of Toolstation.
✨Be Ready for Flexibility Questions
Since the store operates from 7 AM to 8 PM, expect questions about your availability. Be honest about your schedule and show your willingness to adapt. Highlight any previous experience working flexible hours to reinforce your reliability.
✨Bring Your Personality
Toolstation values a warm and friendly personality. During the interview, let your enthusiasm shine through. Smile, engage with the interviewer, and don’t be afraid to show your energy. This will help you connect better and leave a lasting impression.
