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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store organised.
- Company: Join Toolstation, a fast-growing retailer passionate about customer satisfaction.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Why this job: Kickstart your career with hands-on experience and growth potential.
- Qualifications: A friendly attitude and commitment to great service are all you need.
- Other info: Flexible hours and a supportive team environment await you.
What You’ll Do
Store Assistant in Chepstow
20 hours per week
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we\’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
These roles are more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, while also handling deliveries, warehouse tasks, and stocking shelves. It can get hot in summer and chilly in winter, so being prepared to roll up your sleeves is essential.
No retail experience? No problem! All we ask is that you\’re committed to delivering excellent service, and we’ll teach you everything else.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service: offer a great experience whether chatting with customers or staying efficient during busy times.
- Ask the right questions: show genuine interest in customers\’ projects to help them find everything they need.
- Be proactive: sell the benefits of Toolstation Club and Trade Accounts, signing customers up for great deals and competitive prices.
What You’ll Bring
- A warm, friendly personality: help maintain high store standards and create a workplace everyone enjoys.
- Reliability: be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Your best self: bring your energy and enthusiasm, and let your personality shine.
What You’ll Get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support at your fingertips with Aviva Digicare
- Financial education, support, and recognition awards
- Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi‑channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self‑builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To Apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
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Store Assistant employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of Toolstation, think about how you can make customers feel welcome. Role-play with a friend or family member to get comfortable chatting and helping out with queries.
✨Tip Number 3
Be ready to showcase your enthusiasm! When you apply through our website, let your personality shine through. Share why you want to work at Toolstation and how you can contribute to making customers happy. A positive attitude goes a long way!
✨Tip Number 4
Flexibility is key! Be prepared to discuss your availability during the interview. Toolstation values reliability, so showing that you can manage early starts and late finishes will definitely work in your favour. Plus, it shows you're committed to the role!
We think you need these skills to ace Store Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to show us how you can connect with customers and create a positive atmosphere in the store.
Highlight Your Commitment: Make sure to emphasise your reliability and commitment to delivering excellent service. We’re looking for team players who are flexible and ready to support both customers and colleagues, so share any relevant experiences that showcase these qualities.
Be Proactive in Your Approach: In your application, mention any instances where you’ve taken initiative or gone above and beyond to help others. This aligns perfectly with our expectations for Store Assistants to be proactive in selling Toolstation Club and Trade Accounts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Even if you don’t have retail experience, any situation where you’ve helped someone can be relevant. Be ready to share these stories!
✨Be Prepared for Practical Questions
Expect questions that assess your ability to handle the physical demands of the job, like managing deliveries or stocking shelves. You might be asked how you would approach a busy day in the store, so think about how you would stay organised and efficient while keeping a positive attitude.
✨Demonstrate Your Enthusiasm
Let your personality shine during the interview! Toolstation values a warm and friendly approach, so be sure to express your enthusiasm for the role and the company. A positive attitude can go a long way in making a great impression on your interviewers.
