At a Glance
- Tasks: Help customers find and hire tools while ensuring safety and excellent service.
- Company: Join a family-run business with strong values and a collaborative culture.
- Benefits: Competitive pay, annual bonuses, discounts, and a great work-life balance.
- Other info: Voted one of the UK’s Top Employers since 2010 with extensive career opportunities.
- Why this job: Make a real difference by helping customers and driving your career forward.
- Qualifications: Friendly personality, quick learner, and some mechanical knowledge or interest in tools.
The predicted salary is between 25000 - 30000 £ per year.
Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
To succeed, you’ll need:
- To be a natural people person – great with customers and colleagues alike
- The ability to learn new systems and skills quickly
- A friendly, helpful personality
- Some mechanical knowledge or an interest in tools and equipment
In return, you’ll have every opportunity to drive your career forward within a large and expanding business with deep local roots and strong family values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group).
Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Tool Hire Customer Service Assistant in Shrewsbury employer: Travis Perkins plc
At Travis Perkins, we pride ourselves on being a family-oriented employer that values each colleague's contribution. As a Tool Hire Customer Service Assistant, you'll enjoy competitive pay, a range of benefits including an annual bonus and discounts, and the opportunity for career advancement within a large, supportive organisation. Our commitment to work-life balance and inclusivity ensures that you can thrive both personally and professionally in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Customer Service Assistant in Shrewsbury
✨Tip Number 1
Get to know the tools! Familiarise yourself with the equipment we hire out. Whether it’s drills or earth-movers, having a bit of knowledge will help you connect with customers and show them you’re the go-to person for their needs.
✨Tip Number 2
Practice your people skills! Being a natural with customers is key. Try role-playing scenarios with friends or family to boost your confidence in handling different customer interactions.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your personality shine through. Share your passion for customer service and tools – it’ll make you stand out from the crowd!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and helps keep you fresh in the interviewer’s mind as they make their decision.
We think you need these skills to ace Tool Hire Customer Service Assistant in Shrewsbury
Some tips for your application 🫡
Show Your People Skills:As a Tool Hire Customer Service Assistant, being a people person is key! Make sure to highlight your experience in customer service and how you connect with others. We want to see that friendly, helpful personality shine through in your application.
Demonstrate Your Interest in Tools:We love it when applicants show a genuine interest in tools and equipment. If you've got any mechanical knowledge or experience, be sure to mention it! It’ll help us see how you can assist our customers effectively.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the posting to show that you understand what we’re looking for. This will make your application stand out and show us you’re serious about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Tools
Brush up on your knowledge of common tools and equipment. Familiarise yourself with the types of tools the company hires out, like drills and earth-movers. This will not only show your interest but also help you answer customer queries confidently.
✨Show Off Your People Skills
As a Tool Hire Customer Service Assistant, being a people person is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to help someone – this will highlight your friendly and helpful personality.
✨Demonstrate Quick Learning
The job requires the ability to learn new systems quickly. Be ready to discuss any previous experiences where you had to adapt to new processes or technologies. This could be anything from using a new software at work to picking up a new hobby.
✨Emphasise Safety First
Safety is a priority in this role, so be prepared to talk about how you ensure safety in your work. Share any relevant experiences where you followed safety protocols or helped others understand the importance of safety when using tools.
