At a Glance
- Tasks: Deliver exceptional customer service while driving and making multi-drop deliveries.
- Company: Join a family-run business with a strong community spirit and inclusive culture.
- Benefits: Competitive pay, bonuses, private healthcare, and discounts at top retailers.
- Other info: Be part of a team that values safety, adaptability, and personal development.
- Why this job: Enjoy a dynamic role with great work-life balance and career growth opportunities.
- Qualifications: Must have a valid Cat B licence and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times.
What will I be doing?
- Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
- Driving our transit and flatbed vehicles (up to 3.5ton) you will carry out multi‑drop deliveries from our branch direct to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures especially whilst unloading, loading and driving our vehicles.
Want a work life balance - Our working hours are Monday to Friday between the hours of 07:30 – 17:00, every other Saturday 08:00 – 12:00.
What experience do you need?
- You will need to be an experienced driver with a minimum Cat B licence (up to 3.5ton) held for at least 12 months.
- Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic and are physically fit.
- We are looking for candidates with exceptional customer service experience, health & safety awareness, the rest we can teach you along the way.
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Van Driver/Customer Service Assistants:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work.
- Someone who is as comfortable working in branch as they are out on the road.
Being a Van Driver/Customer Service Assistant gives you a fantastic opportunity to excel and to continue to develop. How will you know you are doing a great job and developing? Simple. We will support you with a development plan that embraces our values - we call them Cornerstones. These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns.
You’ll also receive £Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that's why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Multi-drop Driver/Customer Service Assistant in Sheffield employer: Travis Perkins plc
At Travis Perkins, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Multi-drop Driver/Customer Service Assistant, you'll enjoy competitive pay, a range of benefits including private healthcare and a contributory pension, and the opportunity for personal growth through tailored development plans. With a strong emphasis on work-life balance and a family-oriented culture, we are committed to ensuring that every team member feels valued and empowered to deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-drop Driver/Customer Service Assistant in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travis Perkins. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your adaptability! The job description mentions a dynamic environment, so be prepared to discuss how you've handled changes or challenges in previous roles. Highlighting your resilience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Multi-drop Driver/Customer Service Assistant in Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your exceptional customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this is key to our success!
Be Clear About Your Driving Experience:Don’t forget to mention your driving experience and qualifications, especially your Cat B licence. We’re looking for someone who can handle our vehicles safely and efficiently, so let us know what you’ve got!
Emphasise Your Adaptability:We love candidates who are adaptable and thrive in a fast-paced environment. Share examples of how you’ve successfully navigated changes or challenges in previous roles to show us you’re the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Route
Before the interview, familiarise yourself with the local area and potential delivery routes. This shows your commitment to the role and helps you discuss how you would handle multi-drop deliveries effectively.
✨Customer Service Focus
Prepare examples of your previous customer service experiences. Think about times when you went above and beyond for a customer, as this role is all about building strong relationships and providing first-class service.
✨Safety First
Brush up on health and safety regulations related to driving and deliveries. Be ready to discuss how you prioritise safety while on the road and during loading/unloading, as this is crucial for the company’s operations.
✨Show Your Adaptability
Think of situations where you had to adapt quickly to changes or challenges. The company values resilience and adaptability, so sharing these experiences will demonstrate that you can thrive in a dynamic environment.