At a Glance
- Tasks: Assist customers, manage store operations, and lead a dynamic team.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Other info: Exciting growth opportunities within a supportive and diverse environment.
- Why this job: Be a key player in a vibrant team and make a real impact.
- Qualifications: Energetic, reliable, and ready to lead with prior experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Role: Senior Store Assistant (keyholder) in Milton Keynes Bletchley – 20 hours per week. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
Responsibilities:
- Help customers find what they need, providing outstanding service and asking the right questions.
- Hands-on with deliveries, warehouse tasks, stocking shelves, unpacking stock, keeping the store clean and preparing orders.
- Support colleagues to deliver a great customer experience.
- Keyholder responsibilities: open and close the store, assign daily tasks to the team, and provide short-term supervisory cover when needed.
- Sell the benefits of Toolstation Club and Trade Accounts, signing customers up for competitive deals.
Qualifications:
- Friendly and energetic personality, with a willingness to shine in a team environment.
- Reliable, flexible, committed and supportive to customers and team.
- Prior experience as a keyholder or supervising team members, or willingness to take accountability.
Benefits:
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work programme
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Health and wellbeing support via Aviva Digicare
- Financial education, support and recognition awards
- Discounts at over 1,000 retailers
About Toolstation:
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories and building supplies. As part of the Travis Perkins plc family, we are trusted by trade professionals, DIY enthusiasts and self-builders. Our store expansion and group diversity mean there are always exciting opportunities for ambitious individuals to grow.
Equal Opportunity Statement:
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Lead & Keyholder (20h) - Open/Close & Lead employer: Travis Perkins plc
Toolstation is an excellent employer for those seeking a rewarding role as a Senior Store Lead & Keyholder in Milton Keynes Bletchley. With a strong focus on employee growth, we offer 22 days of holiday plus bank holidays, a comprehensive pension scheme, and a supportive work culture that values teamwork and customer service. Our commitment to diversity and equal opportunity ensures that every team member can thrive and contribute to our exciting expansion as one of the UK's fastest-growing retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Lead & Keyholder (20h) - Open/Close & Lead
✨Tip Number 1
Get to know the store! Before your interview, pop in and familiarise yourself with the layout and products. This shows you’re genuinely interested and helps you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding customer service, think of examples from your past where you’ve gone above and beyond for a customer or helped a colleague. We want to see that friendly and energetic personality shine through!
✨Tip Number 3
Be ready to talk about teamwork! As a keyholder, you’ll be leading a team, so come prepared with stories that highlight your leadership skills and how you support your colleagues. We love to hear about how you’ve contributed to a positive team environment.
✨Tip Number 4
Don’t forget to check out our website for any additional resources or tips on applying! We’re all about making the application process as smooth as possible, so take advantage of everything we offer to help you land that job.
We think you need these skills to ace Senior Store Lead & Keyholder (20h) - Open/Close & Lead
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your friendly and energetic personality. Use a conversational tone that shows you're excited about the role and ready to shine in a team environment.
Tailor Your Application:Don’t just send a generic application. Highlight your relevant experience, especially if you've been a keyholder or supervised a team before. We love seeing how your skills match what we’re looking for!
Be Clear About Your Availability:Since our store hours are from 7 AM to 8 PM, let us know your availability upfront. If you can manage early starts and late finishes, make it clear in your application – it’ll help us see you as a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Toolstation family!
How to prepare for a job interview at Travis Perkins plc
✨Know the Store Inside Out
Before your interview, take some time to familiarise yourself with Toolstation's products and services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the responsibilities of the Senior Store Lead.
✨Demonstrate Leadership Potential
Since the role involves keyholder responsibilities and supervising a team, be ready to discuss your leadership style. Share experiences where you've successfully led a team or taken accountability, even if it was in a different context.
✨Be Ready for Flexibility Questions
Given the store's hours, expect questions about your availability and flexibility. Be honest about your schedule and express your willingness to adapt, as this is crucial for managing early starts and late finishes.
