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For Companies At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards while providing excellent service.
- Company: Toolstation is a leading UK retailer of tools and building supplies, part of the Travis Perkins family.
- Benefits: Enjoy 22 days holiday, a pension scheme, discounts, and health support.
- Why this job: Join a fast-paced, employee-focused environment with growth opportunities and a supportive culture.
- Qualifications: Experience as a key holder or supervisor is preferred; a friendly attitude is essential.
- Other info: Flexible hours with early starts and late finishes; training and development opportunities available.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job! You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
- Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
- Be Proactive: You’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
What you’ll bring
- A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You’ve taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits: We’ve got you covered!
- 22 days holiday + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme and cycle to work program
- Save and buy as you earn options
- 20% discount across all Travis Perkins companies
- Financial education, support, and recognition awards
- Health and wellbeing support at your fingertips with Aviva Digicare + Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant (keyholder) employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Store Assistant (keyholder)
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding the range of tools and building supplies they offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. Highlight any experiences where you went above and beyond to assist customers, as this aligns with Toolstation's focus on customer satisfaction.
✨Tip Number 3
Emphasise your reliability and flexibility. Since the role requires early starts and late finishes, be ready to discuss your availability and willingness to adapt to the store's needs, which is crucial for a keyholder position.
✨Tip Number 4
Demonstrate your leadership potential by discussing any past experiences where you took charge or supervised a team. Toolstation values accountability, so showing that you can step up when needed will make you a strong candidate.
We think you need these skills to ace Senior Store Assistant (keyholder)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles where you were a key holder or supervised team members. Emphasise your customer service skills and any hands-on retail experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with Toolstation's values, such as being friendly and proactive. Share specific examples of how you've provided excellent customer service in the past.
Showcase Your Flexibility: Since the role requires early starts and late finishes, make sure to mention your availability and willingness to work flexible hours. This shows that you are committed and reliable, which is crucial for this position.
Highlight Your Teamwork Skills: Discuss your ability to work well in a team and support colleagues. Provide examples of how you've contributed to a positive work environment and helped others succeed, as this is important for maintaining high store standards.
How to prepare for a job interview at Travis Perkins plc
✨Show Your Customer Service Skills
Since the role involves providing outstanding service, be prepared to share examples of how you've helped customers in the past. Highlight your ability to engage with customers and ensure they have a great experience.
✨Demonstrate Reliability and Flexibility
Discuss your previous experiences where you had to be reliable and flexible. Mention any instances where you stepped up to take charge or supported your team during busy times, as this is crucial for a keyholder position.
✨Be Ready to Roll Up Your Sleeves
The job requires hands-on work, so express your willingness to get involved with deliveries, stocking shelves, and maintaining store cleanliness. Show enthusiasm for being an active part of the team.
✨Ask Insightful Questions
Prepare some questions about the company culture, training opportunities, and growth within Toolstation. This shows your genuine interest in the role and your desire to grow with the company.