At a Glance
- Tasks: Lead a team, deliver great customer service, and manage store operations.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: 22 days holiday, pension scheme, discounts, and career development opportunities.
- Other info: Dynamic work environment with plenty of growth opportunities.
- Why this job: Be the face of Toolstation and make a real impact in retail.
- Qualifications: No prior experience needed, just a passion for teamwork and service.
The predicted salary is between 24000 - 30000 £ per year.
40 hours per week. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow. You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. Of course as a retail supervisor, you’ll serve customers, and support the Store Manager but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.
Day-to-day
- Supporting. Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
- Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
- Delivering great service. Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
- Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
- Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
What You'll Bring
- Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
- A love of teamwork. Be happy to muck in and get your hands dirty.
- A positive attitude. Make sure that our customers have a great experience while in our branch.
- Reliability. Be there when we need you, be flexible and fun to be around.
- Yourself. Bring your whole self to work and let your true personality shine through.
What You'll Get
- You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group.
- And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
- Plus, you'll receive some of the best benefits in retail.
22 days’ holidays + Bank Holidays Company pension scheme and life assurance Bonus scheme Cycle to work scheme Save and buy as you earn 20% discounts across all Travis Perkins companies Financial education and support Recognition awards Discounts at over 1000 other retailers. Family friendly policies around maternity, paternity, adoption and surrogacy.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Retail Supervisor in Romford employer: Travis Perkins plc
At Toolstation, we pride ourselves on being more than just a retail employer; we are committed to fostering a vibrant work culture that encourages personal growth and development. As a Retail Supervisor in Romford, you will enjoy a supportive environment with access to our Toolstation Academy for training, alongside competitive benefits such as 22 days of holiday, a company pension scheme, and discounts across the Travis Perkins Group. Join us to be part of a dynamic team where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Romford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Travis Perkins plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Travis Perkins plc!
We think you need these skills to ace Retail Supervisor in Romford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Travis Perkins plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Travis Perkins plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Travis Perkins plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Travis Perkins plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
