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- Tasks: Provide top-notch customer service and assist with sales in a friendly environment.
- Company: Join a supportive team at a leading company focused on customer relationships.
- Benefits: Competitive pay, bonuses, healthcare, discounts, and a great work-life balance.
- Other info: Opportunities for career development and a commitment to inclusivity.
- Why this job: Make a real impact by building relationships and helping customers every day.
- Qualifications: Strong communication skills and a friendly personality; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing?
Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis. You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great. You'll also be responsible for ensuring the safe and correct movement of our products around the branch. Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.
Does this sound like you?
Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive. Someone who thrives in a dynamic and fast paced environment. Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business.
How will you know you are doing a great job and developing your career?
Simple. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Customer Service/Sales Expert in Rickmansworth employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Expert in Rickmansworth
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on being friendly, approachable, and ready to help – just like you would with customers.
✨Tip Number 3
Be prepared for situational questions during interviews. Think of examples from your past experiences where you've provided excellent customer service or handled challenging situations. This will demonstrate your adaptability and resilience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service/Sales Expert in Rickmansworth
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for someone who can build strong relationships with our customers.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention any previous roles where you’ve managed large accounts or built effective relationships. This will show us that you understand what it takes to excel in this role.
Show Your Drive: We love candidates who are adaptable and resilient! In your application, share examples of how you’ve thrived in fast-paced environments. This will demonstrate your energy and tenacity, which are key traits we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Travis Perkins plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by the company. Being able to discuss these confidently will show that you're genuinely interested and prepared to help customers effectively.
✨Showcase Your People Skills
Since this role is all about building relationships, think of examples from your past experiences where you've successfully interacted with customers. Be ready to share stories that highlight your friendly and outgoing personality, as well as your ability to handle challenging situations.
✨Emphasise Safety Awareness
Safety is a top priority in this role, so be prepared to discuss how you would ensure safety standards are met. You might want to mention any previous experience you have with safety protocols or how you would approach maintaining a safe environment for both customers and colleagues.
✨Demonstrate Adaptability
This job requires someone who thrives in a fast-paced environment. Think of instances where you've had to adapt quickly to changes or challenges. Sharing these experiences will illustrate your resilience and tenacity, which are key traits for success in this role.