At a Glance
- Tasks: Lead a team, elevate customer experience, and manage store operations.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Flexible hours with a fun working environment and growth potential.
- Why this job: Be the face of Toolstation and make a real impact on customer satisfaction.
- Qualifications: No retail experience needed, just a passion for great service and teamwork.
The predicted salary is between 24000 - 30000 £ per year.
Retail Supervisor (Kidderminster) 30 hours per week. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
What You'll Do
- Supporting. Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
- Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
- Delivering great service. Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
- Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
- Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
What You'll Bring
- Hard work and passion. You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
- A love of teamwork. Be happy to muck in and get your hands dirty.
- A positive attitude. Make sure that our customers have a great experience while in our branch.
- Reliability. Be there when we need you, be flexible and fun to be around.
- Yourself. Bring your whole self to work and let your true personality shine through.
What You'll Get
- You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group.
- And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
- Plus, you'll receive some of the best benefits in retail:
- 22 days’ holidays + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme
- Cycle to work scheme
- Save and buy as you earn
- 20% discounts across all Travis Perkins companies
- Financial education and support
- Recognition awards
- Discounts at over 1000 other retailers
- Family friendly policies around maternity, paternity, adoption and surrogacy
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Retail Supervisor: Lead Team & Elevate Customer Experience employer: Travis Perkins plc
At Toolstation, we pride ourselves on being more than just a retail employer; we are a community that fosters growth and development. Located in Kidderminster, our vibrant work culture encourages teamwork and personal expression, while offering extensive training through the Toolstation Academy. With competitive benefits including generous holiday allowances, a company pension scheme, and discounts across the Travis Perkins Group, we ensure our employees feel valued and supported as they embark on their career journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor: Lead Team & Elevate Customer Experience
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Retail Supervisor, you'll be the face of Toolstation. So, brush up on your communication and relationship-building skills. Think about how you can make customers feel valued and how to motivate your team – these are key points to highlight during your chat.
✨Tip Number 3
Show your passion for teamwork! Toolstation loves a positive attitude and a willingness to muck in. Be ready to share examples of how you've worked well in a team before, and how you can bring that energy to the branch. It’s all about creating a fun working environment!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Retail Supervisor: Lead Team & Elevate Customer Experience
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see your personality and how you can bring that positive attitude to our team. Don’t be afraid to show us what makes you unique!
Tailor Your Application:Make sure to tailor your application to the Retail Supervisor role. Highlight any experiences or skills that relate to motivating a team, delivering great customer service, or managing responsibilities. We love seeing how you connect with what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Toolstation family right from the start!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Retail Supervisor, building relationships is key. Prepare examples from your past experiences where you've successfully engaged with customers or motivated a team. Highlighting your ability to create a positive environment will resonate well with the interviewers.
✨Demonstrate Flexibility
Given the varied hours of operation, be ready to discuss your availability and willingness to adapt. Share instances where you've managed early starts or late finishes in previous roles, showcasing your reliability and commitment to the job.
✨Bring Your Personality
Toolstation values authenticity, so don’t shy away from letting your true self shine through during the interview. Be enthusiastic and positive, and remember to smile! This will help convey your passion for delivering great customer service and being a fun team member.
