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For Companies At a Glance
- Tasks: Lead a team, serve customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer trusted by tradespeople and DIY enthusiasts.
- Benefits: Enjoy 22 days holiday, discounts, bonuses, and career development opportunities.
- Why this job: Be part of a fun, supportive environment where your personality shines and growth is encouraged.
- Qualifications: No retail experience needed; just bring hard work, teamwork, and a positive attitude.
- Other info: Flexible hours and a chance to develop into leadership roles within the company.
The predicted salary is between 24000 - 36000 £ per year.
At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.
You’ll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn’t your average retail role. It’s much more than just a store job. Of course as a retail supervisor, you’ll serve customers, and support the Store Manager but you’ll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.
Day-to-day
- Supporting: Whether it’s standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
- Mucking in: Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
- Delivering great service: Providing a great customer experience with a smile on your face – no matter how busy you are and coaching the team to do the same.
- Asking questions and building relationships: Making sure our customers leave the branch with everything that they need for the job.
- Building a fun working environment: Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.
What you’ll bring
- Hard work and passion: You don’t need retail experience. Just be focused on delivering great service and we’ll teach you the rest.
- A love of teamwork: Be happy to muck in and get your hands dirty.
- A positive attitude: Make sure that our customers have a great experience while in our branch.
- Reliability: Be there when we need you, be flexible and fun to be around.
- Yourself: Bring your whole self to work and let your true personality shine through.
What you’ll get
- You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group.
- And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
- Plus, you’ll receive some of the best benefits in retail:
- 22 days’ holidays + Bank Holidays
- Company pension scheme and life assurance
- Bonus scheme
- Cycle to work scheme
- Save and buy as you earn
- 20% discounts across all Travis Perkins companies
- Financial education and support
- Recognition awards
- Discounts at over 1000 other retailers
- Family friendly policies around maternity, paternity, adoption and surrogacy
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at or simply hit apply.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Retail Supervisor employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarise yourself with Toolstation's products and services. Understanding the tools and building supplies they offer will not only help you in conversations during the interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to motivate and engage a team will resonate well with the responsibilities of a Retail Supervisor.
✨Tip Number 3
Prepare to discuss how you would handle busy periods in-store. Think about strategies for maintaining excellent customer service under pressure, as this is crucial for the role and will showcase your problem-solving abilities.
✨Tip Number 4
Showcase your positive attitude and reliability by sharing anecdotes that reflect these traits. Employers love candidates who can bring energy and enthusiasm to the workplace, especially in a customer-facing role like this one.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Supervisor at Toolstation. Highlight your ability to support the Store Manager, motivate the team, and deliver excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and qualities mentioned in the job description. Emphasise your teamwork, reliability, and positive attitude, even if you lack direct retail experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and teamwork. Mention specific examples of how you've contributed to a positive work environment or gone above and beyond for customers in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Retail Supervisor.
How to prepare for a job interview at Travis Perkins plc
✨Show Your Passion for Customer Service
As a Retail Supervisor, you'll be the face of Toolstation. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team. Discuss experiences where you motivated or supported colleagues, as this role requires a love of teamwork and collaboration to achieve sales targets.
✨Prepare for Practical Scenarios
Expect questions about handling deliveries, stocking shelves, and maintaining branch standards. Be ready to discuss how you would manage these tasks efficiently while ensuring a positive customer experience.
✨Bring Your Personality
Toolstation values authenticity, so let your true self shine through in the interview. Share personal anecdotes that reflect your positive attitude and reliability, as these traits are essential for creating a fun working environment.
