At a Glance
- Tasks: Assist customers in finding and hiring tools while ensuring safety.
- Company: Join a supportive family at Travis Perkins Group.
- Benefits: Competitive pay, bonuses, discounts, and great work-life balance.
- Other info: Enjoy online discounts and a dynamic work environment.
- Why this job: Be the hero who helps customers with their tool needs and earns their praise.
- Qualifications: Friendly, quick learner with a passion for tools and customer service.
The predicted salary is between 20000 - 25000 £ per year.
Joining our family as a Tool Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
Qualifications
- A natural people person – great with customers and colleagues alike
- The ability to learn new systems and skills quickly
- A friendly, helpful personality
- Some mechanical knowledge or an interest in tools and equipment
Benefits
£Competitive pay + benefits (including an annual colleague bonus, contributory pension, life assurance, sharesave scheme and group-wide colleague discounts across the Travis Perkins Group, including Toolstation). You also have access to online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours offer a great work‑life balance – most customers choose to finish their week on the weekend and bank holidays, so you do too!
Tool Hire Customer Service Assistant in Reading employer: Travis Perkins plc
At Travis Perkins, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment where our Tool Hire Customer Service Assistants can thrive. With competitive pay, a range of benefits including an annual bonus and discounts across the group, and a focus on work-life balance, we ensure our employees feel valued and empowered to grow their skills in a dynamic industry. Join us and be part of a team that prioritises safety and customer satisfaction while enjoying unique perks and opportunities for personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Customer Service Assistant in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travis Perkins plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travis Perkins plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tool Hire Customer Service Assistant in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travis Perkins plc:Your cover letter is your chance to shine! Tell us why you want to work at Travis Perkins plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travis Perkins plc!
How to prepare for a job interview at Travis Perkins plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
