At a Glance
- Tasks: Assist customers, manage stock, and ensure a great shopping experience.
- Company: Join a leading tools retailer with a focus on customer service.
- Benefits: Enjoy 22 days holiday, discounts, and health support.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be a key player in a dynamic team and help customers succeed.
- Qualifications: Friendly, reliable, and ready to engage with customers.
The predicted salary is between 20000 - 25000 £ per year.
Senior Store Assistant (keyholder) in Oswestry, 20 hours per week. Store hours: 7 AM – 8 PM. Applicants must live locally, be able to commute easily, and handle early starts and late finishes.
Responsibilities
- Assist customers in finding tools and accessories, delivering outstanding customer service.
- Handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Open and close the store, assign daily tasks to the team, and provide supervisory cover when needed.
- Promote Toolstation Club and Trade Accounts, and sign customers up to experience great deals and competitive prices.
- Maintain high store standards, keep the workplace enjoyable, and support colleagues in delivering a great customer experience.
Qualifications
- Friendly personality and energy to engage customers.
- Reliability – punctual, flexible, and committed to supporting customers and the team.
- Accountability – have taken charge in previous roles and are willing to step up when needed.
- Strong communication skills and a genuine interest in helping customers with their projects.
Benefits
- 22 days holiday + bank holidays.
- Company pension scheme and life assurance.
- Bonus scheme and cycle-to-work programme.
- Save and buy as you earn options.
- 20% discount across all Travis Perkins companies.
- Health and wellbeing support with Aviva Digicare.
- Financial education, support, and recognition awards.
- Discounts at over 1,000 retailers.
Equal Employment Opportunity
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Lead Store Keyholder (20h/wk) – Tools & Customer Champion in Oswestry employer: Travis Perkins plc
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer engagement. Our Oswestry location provides a vibrant community atmosphere, with opportunities for personal growth through training and promotions, alongside competitive benefits such as a generous holiday allowance, pension scheme, and employee discounts. Join us to be part of a company that truly cares about its employees and their well-being while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Store Keyholder (20h/wk) – Tools & Customer Champion in Oswestry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers find the right tools, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Show off your reliability! Make sure to highlight your punctuality and flexibility during the interview. They want someone who can handle early starts and late finishes, so let them know you’re up for the challenge.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the team or store operations. This shows you're engaged and keen to learn more about how you can contribute.
We think you need these skills to ace Lead Store Keyholder (20h/wk) – Tools & Customer Champion in Oswestry
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly personality shine through. Use a conversational tone and share why you're passionate about helping customers find the right tools.
Highlight Relevant Experience:Make sure to mention any previous roles where you've taken charge or provided excellent customer service. We love seeing examples of how you've engaged with customers and supported your team in past jobs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you're a great fit for the Lead Store Keyholder role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Tools
Familiarise yourself with the tools and accessories that the store offers. Being able to discuss specific products and their uses will show your genuine interest in helping customers and your readiness to assist them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Highlight how you engaged with customers, resolved issues, or went the extra mile to ensure satisfaction. This will demonstrate your friendly personality and commitment to the role.
✨Be Punctual and Flexible
Since the role requires early starts and late finishes, emphasise your reliability and flexibility during the interview. Share instances where you adapted to changing schedules or took charge when needed, showcasing your accountability.
✨Engage with the Company Culture
Research the company’s values and culture, especially around teamwork and customer experience. During the interview, express how you align with these values and how you can contribute to maintaining high store standards and a positive workplace.
