At a Glance
- Tasks: Reconnect with past customers and help them rediscover our amazing offers.
- Company: Join a dynamic team at one of the UK's leading companies.
- Benefits: Enjoy bonuses, incentives, and clear paths for career progression.
- Other info: Great team environment with full training and long-term growth opportunities.
- Why this job: Make a real impact while building skills that last a lifetime.
- Qualifications: No perfect experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
You don’t need the perfect experience — just the right attitude! If you’re:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
…then we want to hear from you.
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, a Branch Sales Role.
About us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Winback & Growth Executive in Oldbury employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment. Our Customer Winback & Growth Executives benefit from clear progression paths, comprehensive training, and a culture that celebrates achievements, making it an ideal place for those eager to develop their careers in sales. With locations across the West Midlands, we offer stability and growth opportunities within one of the UK's leading companies in the construction materials sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Winback & Growth Executive in Oldbury
✨Tip Number 1
Get to know the company inside out! Research CCF and the Travis Perkins Group, so you can chat confidently about their values and what they do. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be calling previous customers, role-play with a friend or family member. This will help you feel more comfortable and confident when it comes to handling real conversations.
✨Tip Number 3
Be ready to share your ideas! Think about how you can win back customers and bring fresh solutions to the table. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Winback & Growth Executive in Oldbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of winning back customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any past roles where you've successfully engaged with customers or met targets, as this will show us you're a great fit for our Customer Account Team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understanding their needs and pain points will help you demonstrate how you can effectively reconnect with past customers and win them back.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interaction, practice your phone etiquette. Be ready to showcase your confidence and ability to listen actively during the interview. You might even want to prepare a mock call scenario to demonstrate your skills.
✨Highlight Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully solved problems or turned a negative situation into a positive one. This will show that you can handle challenges and are motivated to find the right outcomes for customers.
✨Express Your Motivation for Growth
Make sure to convey your eagerness to learn and grow within the company. Discuss your career aspirations and how you see yourself progressing in roles like National Sales or Regional Sales. This shows you're not just looking for a job, but a long-term career.
