At a Glance
- Tasks: Reconnect with past customers and build lasting relationships.
- Company: Join a fast-growing team at one of the UK's leading companies.
- Benefits: Enjoy bonuses, incentives, and clear career progression paths.
- Other info: Opportunities for growth into senior sales roles or branch management.
- Why this job: Make a real impact while developing valuable skills in a supportive environment.
- Qualifications: No perfect experience needed, just a confident attitude and eagerness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
You don’t need the perfect experience — just the right attitude! If you’re:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
…then we want to hear from you.
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, a Branch Sales Role.
About us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Retention & Growth Specialist in Oldbury employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment. Our Customer Retention & Growth Specialists benefit from comprehensive training, clear career progression paths, and a culture that celebrates achievements through bonuses and team incentives. With a focus on inclusivity and personal development, we empower our employees to thrive in their roles while contributing to the success of one of the UK's leading distributors of interior construction materials.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention & Growth Specialist in Oldbury
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be calling customers, get comfortable talking on the phone. Role-play with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our awesome team!
We think you need these skills to ace Customer Retention & Growth Specialist in Oldbury
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your confidence and problem-solving abilities!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our Customer Account Team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understand their needs and pain points. This will help you demonstrate your ability to reconnect with past customers and show that you’re genuinely interested in making a positive impact.
✨Practice Your Phone Skills
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You could even role-play with a friend or family member to simulate real conversations. This will help you feel more at ease during the actual interview and showcase your phone skills.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully solved a problem or helped someone. Be ready to share these stories during the interview to highlight your ability to listen carefully and find the right outcomes for customers.
✨Emphasise Your Motivation
Make sure to express your enthusiasm for the role and your eagerness to learn and grow. Talk about how you’re motivated by achievable targets and personal growth, as this aligns perfectly with what they’re looking for in a candidate.
