At a Glance
- Tasks: Reconnect with past customers and help them discover new offers.
- Company: Join a dynamic team at one of the UK's leading companies.
- Benefits: Enjoy bonuses, incentives, and clear career progression paths.
- Other info: Opportunities for growth into senior sales roles or branch management.
- Why this job: Make a real impact while building valuable skills in a supportive environment.
- Qualifications: No perfect experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
You don’t need the perfect experience — just the right attitude! If you’re:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
…then we want to hear from you.
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, a Branch Sales Role.
About us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Reengagement Account Executive in Oldbury employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Customer Reengagement Account Executive role offers clear progression paths, comprehensive training, and a vibrant team environment where your contributions are recognised and rewarded. With opportunities for long-term career growth in a stable, large PLC, you’ll be empowered to develop your skills and make a meaningful impact in reconnecting with our valued customers across the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Reengagement Account Executive in Oldbury
✨Tip Number 1
Get to know the company inside out! Research CCF and the Travis Perkins Group, so you can chat confidently about their values and what they do. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be calling previous customers, role-play with a friend or family member. This will help you feel more comfortable and confident when it comes to handling real conversations.
✨Tip Number 3
Be ready to share your ideas! Think about how you can help win back customers and bring fresh solutions to the table. Showing initiative can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and ensures your application goes straight to the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Reengagement Account Executive in Oldbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission of bringing customers back.
Tailor Your Application:Make sure to tailor your application to the Customer Reengagement Account Executive role. Highlight any relevant experience or skills that align with what we’re looking for, like your confidence on the phone and problem-solving abilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. This will help us see your potential right away!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understand their needs and pain points. This will help you demonstrate your ability to reconnect with past customers and show that you’re genuinely interested in helping them.
✨Practice Your Pitch
Since this role involves talking to customers, practice your phone skills! Role-play with a friend or family member, focusing on how to listen actively and respond to customer concerns. This will boost your confidence and prepare you for real conversations.
✨Show Your Resilience
Be ready to discuss times when you faced challenges and how you overcame them. Highlight your positive attitude and resilience, as these traits are crucial for success in a customer reengagement role. Employers love to see candidates who can bounce back from setbacks!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This shows your interest in the role and the company. You might ask about the team dynamics or what success looks like in the first few months. It’s a great way to engage and leave a lasting impression!
