At a Glance
- Tasks: Engage with customers, take orders, and provide solutions in a dynamic branch environment.
- Company: Join Keyline Civils Specialists, the UK's top supplier of civils and drainage solutions.
- Benefits: Enjoy a competitive salary, 22 days holiday, bonuses, and discounts at leading retailers.
- Other info: Flexible study time included, with opportunities for career progression up to the Boardroom.
- Why this job: Kickstart your career with an award-winning apprenticeship and earn while you learn.
- Qualifications: Passion for customer service and teamwork; no prior experience required.
The predicted salary is between 15000 - 20000 £ per year.
Are you looking to kick start your career or grow your career in a different industry? If you’re passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!
Keyline Civils Specialists is the UK’s number one supplier of specialist civils and drainage solutions, and specialist rail and utilities materials. We’re part of the Travis Perkins Group and proud to have been recognised as one of the UK’s top employers since 2010.
We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our business with the ambition and desire to build a long‑lasting, successful career with us.
Right from the start you’ll be supported in your development. You’ll join our Keyline Civils Specialist Certificate, a 12‑month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:
- Our safety culture within branch
- The products we sell and the services we provide
- What makes us different and keeps us the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week so you can achieve your qualification without affecting your work‑life balance. We provide you with a fantastic support network through 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.
Our Apprenticeships are award‑winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.
What will you be doing? There is no such thing as a typical day in Branch life at Keyline but you can take a look at what our colleagues get up to. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in.
Your role responsibilities will require you to:
- Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
- Be helpful and friendly, you will likely get to know our customers on a first‑name basis
- Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase
What’s in it for you? A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work‑life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Northfleet
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Travis Perkins plc.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Travis Perkins plc. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship in Northfleet
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Travis Perkins plc.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Travis Perkins plc and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Travis Perkins plc
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Travis Perkins plc. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Travis Perkins plc will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
