At a Glance
- Tasks: Provide first line IT support for users and troubleshoot issues effectively.
- Company: Join Travis Perkins, a reputable and expanding business with a supportive culture.
- Benefits: Enjoy competitive bonuses, discounts, and a contributory pension scheme.
- Other info: Flexible shift work with excellent training and development opportunities.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
The predicted salary is between 20800 - 25000 £ per year.
We’re currently recruiting for an IT Support Analyst to join our IT team. You will be responsible for providing initial first line support for all users of company applications, devices, and services.
What you’ll do:
- Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements.
- Using skilful questions, identify as quickly as possible the exact nature and seriousness of the fault being reported.
- When appropriate, attempt to resolve issues whilst the user remains on the telephone.
- If necessary, escalate the fault and work with the correct internal support team to enable the successful resolution of the issue.
- Accurately record all fault information onto the Help Desk call logging system.
- Update users on the progress of faults, including advice on how best to proceed where appropriate.
Is this you?
- Experience in a previous customer service or support role, preferably telephone based.
- Good telephone and PC skills, using a variety of office software packages.
- Good analytical skills and methodical approach to problem solving, relevant role or recent academic studies.
- Excellent attention to detail.
- Great listening skills and ability to multitask.
Please note this position involves shift working including evenings and weekends, working on a rota basis. Therefore you will need to be able to accommodate these hours.
What’s in it for you:
Joining Travis Perkins as an IT Support Advisor means joining a reputable and expanding business offering great company benefits such as discounts across our businesses and the support of an employer who values your development as much as you do.
Not Sure you Qualify?
We’re driving to become a truly inclusive employer, where everyone in our Group feels safe, welcome and confident to be their authentic selves - you be you, it makes us, us, as we say. If you’re interested in this opportunity but your past experience doesn’t align perfectly, we encourage you to apply anyway. You might be just the right candidate for this or other roles with us. You’ll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
Benefits:
- Competitive bonus.
- Save-as-you-earn scheme.
- Buy-as-you-earn scheme.
- Contributory pension scheme.
- Colleague discount across a variety of Group businesses.
IT Support Analyst in Northampton employer: Travis Perkins plc
Travis Perkins is an excellent employer for IT Support Analysts, offering a supportive work culture that prioritises employee development and inclusivity. With competitive benefits such as a contributory pension scheme, colleague discounts, and opportunities for training and growth, you will thrive in a dynamic environment that values your contributions and encourages you to be your authentic self.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Northampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Travis Perkins plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Travis Perkins plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Travis Perkins plc!
✨Direct Apply to Travis Perkins plc
Let's not forget to apply directly through the Travis Perkins plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Travis Perkins plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Travis Perkins plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Travis Perkins plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
